- Location: City-fringe (Less than 10 mins from Adelaide CBD)
- Work Type: Full time, Monday to Friday (9:00 AM – 5:00 PM)
- Perks: Hybrid flexibility, permanent job stability, and no weekend work!
About the Opportunity
Are you looking to transition out of retail or hospitality and step into the corporate health sector? Or perhaps you are an experienced customer service professional looking for a role with real purpose?
We are seeking vibrant, empathetic, and driven individuals to join our growing team. As a Customer Care Consultant, you will be the vital first point of contact for the community, reaching out to educate the public on the importance of hearing health and helping them take the first step toward improving their quality of life.
What Your Day Will Look Like
In this dynamic outbound role, you won't just be making calls—you’ll be changing lives. Your responsibilities will include:
- Community Outreach: Making outbound calls to connect with members of the public, engaging them in meaningful conversations about their hearing health.
- Education & Awareness:
Delivering vital information regarding hearing care and guiding customers toward the right solutions for their individual needs.
- Appointment Setting: Booking vital hearing tests and consultations for customers with our specialists.
- System Navigation: Utilising and mastering multiple internal software systems and databases to track customer journeys.
What We Are Looking For
We hire for attitude and train for skill! To be successful, you will bring:
- A Customer-Centric Mindset: A genuine passion for helping people, paired with high levels of empathy and resilience.
- Top-Tier Communication: Exceptional verbal and written communication skills with the ability to build quick rapport over the phone.
- Experience: A background in customer service (retail, hospitality, or call centres is highly regarded).
- Tech Savvy: Comfort navigating multiple computer screens and systems simultaneously.
Why You’ll Love Working With Us
Comprehensive Training: We set you up for success from day one with extensive, paid initial training and ongoing mentorship.
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📌 customer service representative (Adelaide)
🏢 Hr Partners
📍 Adelaide
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