Canadian Solar Inc. (NASDAQ: CSIQ) is one of the world’s leading solar technology and renewable energy companies. Founded in 2001, Canadian Solar is a vertically integrated manufacturer of solar PV modules, battery energy storage solutions, and provider of large-scale energy projects. The company has been publicly listed on NASDAQ since 2006 and operates globally across more than 20 countries.

EP Cube is our Residential Energy Storage solution designed to deliver safe, intelligent, and scalable home energy management systems.

As part of our continued expansion in Australia, we are strengthening our Product Technical Support team to support our growing installer and distribution network.

About the Role

The Product Technical Support Engineer is responsible for delivering pre- and post-sales technical support for EP Cube residential energy storage systems across the assigned region.

This role serves as the technical bridge between:

- Sales and channel partners
- Installers and distributors
- Customers and Global HQ technical teams

You will ensure safe, compliant, and high-quality installations while supporting business growth through strong technical engagement.

Key Responsibilities

Product Demonstration & Technical Engagement

- Conduct product demonstrations for installers, distributors, and key accounts
- Support technical presentations during sales discussions and roadshows
- Represent EP Cube at installer engagement events and industry activities

Technical Proposal & Solution Support

- Support system design discussions and technical solution recommendations




- Assist Sales Managers with technical proposals and project evaluations
- Provide guidance on system compatibility, configuration, and compliance requirements
- Collect structured field feedback on product performance and installation experience
- Identify recurring technical issues and improvement areas
- Provide consolidated feedback to Global Product and R&D; teams
- Support localization and adaptation to Australian market requirements

Product Technical Training and Installer Recruitment Management

- Support recruitment and onboarding of qualified installers
- Manage installer certification and technical competency tracking
- Develop and deliver structured technical training programs
- Maintain and update training materials aligned with product updates
- Ensure installers are trained to meet company quality and safety standards

Product Technical Support & Troubleshooting

- Provide remote and on-site technical support to installers and channel partners
- Diagnose and resolve system configuration, integration, and commissioning issues
- Support complex technical case handling and escalation to HQ when required
- Maintain proper documentation of technical cases in CRM systems (e.g., Salesforce)





What We’re Looking For

- Minimum 3+ years’ experience in Solar PV, residential battery storage (BESS), or related electrical industries
- Strong understanding of residential electrical systems and energy storage integration
- Hands‑on installation or commissioning experience is highly desirable
- Strong troubleshooting and analytical skills
- Comfortable delivering technical presentations and installer training
- Excellent communication skills (verbal and written)
- Self‑motivated and able to manage regional responsibilities independently
- Willingness to travel within Australia
- Experience using CRM systems (e.g., Salesforce) and MS Office tools

Highly Regarded

- CEC accreditation
- Experience working with distributors and installer networks

Our Ways of Working

At Canadian Solar and EP Cube, we operate in a fast-paced, high-growth environment. We value:

- Accountability and ownership
- Cross-functional collaboration (local and global teams)
- Continuous learning and improvement

Why Join Canadian Solar / EP Cube?

- Competitive base salary + performance-based incentives
- Chance to join a rapidly growing residential energy storage business
- Exposure to a global, publicly listed organisation
- Career progression within a high-growth renewable energy sector
- Inclusive and equal opportunity workplace

We look forward to connecting with talented professionals who are ready to support the growth of residential energy storage in Australia.

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📌 Technical Support Engineer / Senior Engineer (New South Wales)
🏢 EP Cube
📍 New South Wales