Resident - Front Office Supervisor – Full Time (On-Site Accommodation Provided)
We are seeking a professional and reliable Front Office Supervisor to join our team in a live-on-site role. This is a full-time position is a rare opportunity for someone with proven hospitality experience to enjoy both a great career and the convenience of on-site accommodation.
Sorrento Beach Resort is a 4-star resort located on the coast, just 20 minutes North of Perth. The resort offers a combination of hotel and apartment style accommodation, catering for many guests to include couples, corporate clients, families and groups.
What we’re looking for:
- Previous Front Office/Reception experience (essential)
- Experience with Opera booking system (preferred)
- Experience with Resident duties (preferred)
- Strong communication & customer service skills
- A professional & welcoming manner with guests
- Ability to manage tasks independently and as part of a team
- Flexibility to work weekends and evenings based on a 7-day rotating roster between the hours of 7am and 9pm.
Key responsibilities include:
- Managing guest check-in and check-out
- Handling reservations, enquiries, and daily front desk operations
- Always ensuring a high standard of guest service
- Personality & strength to handle guest concerns and feedback from guests in a timely manner.
- Attend to and responsible for after-hours guest needs
What we offer:
- Full-time position with on-site accommodation included
- Supportive team setting
- Opportunity to be part of a well-established hospitality business
If you have the right experience and are looking for a unique role where you can combine work and living in one location, we’d love to hear from you.
Please apply with your resume and a short cover letter outlining your front office experience.