? Customer Support Officer | High-Volume Call Centre

Are you a proactive, customer-focused communicator who thrives in a fast-paced workplace? We are seeking a motivated ASO3 Officer for an exciting contract opportunity with a leading organization.

If you excel at building rapport, engaging in meaningful conversations, and helping individuals navigate their success journey, this role is for you!

? Key Responsibilities

In this role, your primary focus will be delivering exceptional customer service through high-volume phone engagements to drive onboarding, retention, and customer success.

- High-Volume Call Operations: Manage high-volume inbound and outbound phone campaigns to engage prospective and current customers.

- Customer Advocacy & Barrier Identification: Identify key obstacles preventing individuals from progressing through their journey and offer targeted support solutions.

- Systems & Data Integrity: Navigate multiple internal systems simultaneously, maintaining meticulous records and clear case notes.

- Insights & Continuous Improvement: Analyse campaign outcomes,



identify recurring trends, and provide actionable reporting to improve processes.

? What We Are Looking For
- Call Centre Experience: Strong background in high-volume inbound and outbound telephone environments.

- Customer Engagement: Proven ability to build rapport quickly, influence positive outcomes, and drive customer retention.

- Tech-Savvy & Detail-Oriented: Ability to multitask across multiple software platforms while maintaining precise attention to detail.

- Analytical Mindset: Demonstrated capability to track outcomes, report on trends, and present clear insights.

? Mandatory Requirements⚠️ MANDATORY PREREQUISITES

To be considered for this role, you MUST possess:

- Current Working with Children Check (WWCC)

- Current National Police Check (NPC)

Applications without these current clearances will not be processed.

? How to Apply

Ready to take the next step?
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📌 customer support officer/call centre | government (Adelaide)
🏢 Hr Partners
📍 Adelaide