Team Lead — Townsville / North QLD (NDIS / Youth)

Pacific Supports & Mentoring (PSM) | Full-time | Townsville, QLD

Lead an established region — and take your career further.

Pacific Supports & Mentoring has been operating in Townsville for the past three years, and our North Queensland arm and demand is growing. We're looking for a Team Lead to take ownership of the region: leading, training and developing our local team, representing PSM with stakeholders, and driving business development — while staying connected to the work through hands-on support delivery.

You'll step into an established operation with real clients, real momentum and a reputation already built — then make it bigger. This is a leadership role first: the team, the standards, the relationships and the growth of the region sit with you.

This is a hybrid, flexible outreach role — leadership, stakeholder and business development work balanced with supports delivered out in the community across Townsville and North QLD, not behind a desk. Our head office is based in South East Queensland, and you'll report to and collaborate directly with management: real backing, real autonomy, and a genuine prospect to grow with the region.

The role — leadership first

Regional leadership & oversight

- Lead, mentor, train and develop our growing local team of support/ youth workers — onboarding and oversight.

- Review and uphold service quality: staff supervision, shift documentation, incident reviews and performance feedback

- Provide oversight of PSM's North QLD operations, working in conjunction with management

- Represent PSM at stakeholder meetings — support coordinators, plan managers, allied health and community organisations

- Case Management Experience is advantageous.

- Own regional reporting and communication with management and our South East QLD head office: client progress, incidents, team performance and service quality

- Drive on-the-ground business development — build referral networks,



identify opportunities and grow PSM's presence across Townsville and North QLD

Hands-on support delivery

- Provide direct 1:1 supports to participants — community access, daily living, skill building and mentoring. Setting the standard for other staff.

- Model what great support work looks like: reliable, engaged, strengths-based and culturally safe

- Build strong, trusted relationships with participants and their families

What you'll bring

- Experience in community services: disability services, youth services, or aged care / community services (essential)

- Experience working with sensitive and complex cases, with a mature, experienced approach

- Leadership experience — formal or informal — and the confidence to train, review and build a team

- The self-drive to run a region day-to-day with real autonomy and a direct line to management

- Strong communication skills — comfortable in a stakeholder meeting and on the gym floor in the same day

- NDIS Worker Screening Clearance and Working with Children (Blue Card), or willingness to obtain

- Current First Aid & CPR, driver's licence and reliable vehicle

What's on offer

- Full-time role — remuneration under the SCHADS Award, commensurate with experience, plus super

- Quarterly reviews and performance bonuses — designed to reward success and drive high performance

- A hybrid, flexible role — you shape the balance between leadership, stakeholder work and delivery as the region demands

- An established, growing region: step into existing clients and team, with your role expanding as the arm grows

- Pathways beyond North QLD — this role opens opportunities across the other regions PSM services

- Collaborate directly with management

- A values-driven team that uses mentoring, outcomes and connection to change lives

How to apply

If you want to join a high-performing organisation where you manage your own schedule and oversight while collaborating directly with management — this is your role.

Send your resume and a short note on why you're the person to grow our North QLD region.

📌 Team Leader North Queensland (Townsville)
🏢 Pacific Supports & Mentoring
📍 Townsville