Overview

Build digital solutions that support clinicians and patients across NSW – while enjoying hybrid flexibility and real career growth.

Job Details

- Hybrid flexibility for work-life balance | Chatswood, Charlestown
- Attractive salary, from $133,637 + 12% Super + 17.5% annual leave loading
- Applications Close: 11:59pm, Sunday 19th July 2026

Responsibilities

- Work collaboratively with Lead Support, Product Owners and Principal Engineers to understand product offerings, support processes, and operational requirements.
- Participate in internal and customer meetings to refine requests, manage tickets, and support resolution of customer issues.
- Analyse customer requests and translate them into actionable product backlog items, clearly communicating requirements to the Product Owner.
- Promote and embed an agile mindset within the support function through daily stand-ups, retrospectives, and continuous improvement practices.
- Prepare and deliver reports on service performance, highlighting key metrics, trends, and technical issues impacting delivery.
- Identify and drive improvements in Change and Event Management processes while ensuring compliance with organisational frameworks.
- Perform proactive problem management, including root cause analysis and resolution of complex technical issues to maintain system performance and reliability.
- Act as the technical escalation point for complex incidents across network, firewall, and Wi‑Fi infrastructure, ensuring timely and effective resolution.




- Manage BAU operations across network environments, including monitoring, troubleshooting, configuration, and maintaining high availability, security, and performance.
- Provide technical leadership, mentoring, and knowledge sharing, while developing documentation, standards, and best practices to support consistent operations and team capability uplift.

Qualifications

- Extensive experience in a senior support or engineering role, collaborating with Lead Support, Product Owners and Principal Engineers to understand product offerings, refine support processes, and translate customer requirements into actionable product backlogs.
- Demonstrated ability to manage and resolve complex technical issues, including acting as an escalation point, performing proactive problem analysis, and maintaining high availability and performance across network, firewall, and Wi‑Fi infrastructure environments.
- Solid experience in developing reports, technical documentation, and best practice guidelines, with the ability to clearly communicate complex technical information to stakeholders and contribute to continuous improvement through change and event management processes.
- Proven technical expertise across modern networking and infrastructure technologies (including VXLAN, EVPN, firewalls, DNS, load balancing, and monitoring tools such as SolarWinds and Splunk), combined with experience in automation (e.g. Python), Agile methodologies, and mentoring team members to build capability across the organisation.

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📌 Senior Systems Officer (New South Wales)
🏢 Southern NSW Local Health District
📍 New South Wales