About Us

Matung Kunarr is a provider of specialist Aboriginal and non-Aboriginal disability services. We are a Not for Profit organisation that prides itself on offering quality support services to those living with a disability. Our service delivery covers children, young people and adults in the Maitland, Newcastle, Hunter and Tweed regions.

Our model of care is our Matung Mob therapeutic practice framework (meaning courageous mob in local Wonnarua language), is based on building trusting and protected connections which are trauma informed, culturally safe, evidence based and align with our values.

About the Role

Reporting to the Executive Manager, Community Services, you will be responsible for overseeing and managing the day to day operations and delivery of NDIS funded accommodation services under the Supported Independent Living (SIL) and Indiviualised Living Options (ILO) models.

Your key areas of responsibility will be operational service deliver, people and property management.

Key Responsibilities

In summary you will be accountable for the following

- Managing service delivery to ensure person centred, trauma informed care is consistently delivered by care teams

- Conducting risk assessments and managing critical incidents.

- Liaising with participants, families and carers to support care and address issues as they arise.

- Conducting property inspections and ensuring properties are maintained to a high standard





- Supporting staff through involvement in staff recruitment and selection, induction, coaching, roster development and management, and on the job training.

- Conducting audits

- Participating in the after hours and on call roster.

About You

You are a naturally empathetic and resilient leader who leads with genuine heart, authenticity, and emotional intelligence. Your warm, collaborative nature allows you to build immediate trust with participants, families, and frontline support staff alike. You bring a patient, deeply respectful approach to every interaction, remaining calm under pressure and viewing challenges through a solution-focused lens. Driven by authentic purpose rather than process, your passion for advocacy, inclusion, and human dignity inspires your team to deliver exceptional care every day.

Selection Criteria

Relevant tertiary qualification at Diploma level or above in Community Services, Mental Health, Management or related field and/or other relevant experience.

Demonstrated applied knowledge of NDIS requirements to deliver SIL and ILO services.

Experience in developing and managing a staff roster, across multiple programs, within a therapeutic care framework.

Knowledge of person centred principles, positive behaviour support and trauma informed care.

Well-developed knowledge in NDIS critical incident management

Well-developed time management, organising and task coordination skills

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