Position Overview

The primary purpose of this position is to provide professional, comprehensive customer service. The role also provides internal support to the team by coordinating communication with customers, insurance companies, adjusters, brokers, property and strata managers, subcontractors, suppliers, and other internal and external stakeholders to ensure prompt and effective service.

Skills & Qualifications

- Experience in a customer service focused role

- Experience in office administrative role (desirable)

- Excellent customer service, conflict resolution and negotiation skills

- Excellent verbal and written communication skills

- Well presented with exceptional work ethic, positive approach and strong attention to detail

- Capacity to exercise judgement and direction when dealing with sensitive and/or confidential information

- Effective time management skills, managing multiple tasks, competing priorities, and meeting conflicting deadlines

- Ability to work under pressure, solve problems and make effective decisions whilst working autonomously

- Sound knowledge of MS Office Suite, including primarily Outlook, Excel and Word

Duties & Responsibilities





- Welcome visitors to the premises, offer refreshments, notify staff of visitor arrivals

- Operate central switchboard, answering all incoming calls, qualifying the calls, transferring to required extension and answering general queries

- Ensure all messages are announced and delivered promptly to the appropriate person

- Manage all incoming and outgoing mail

- Manage meeting and boardroom schedule & bookings

- Scan and file documents in the corresponding workflow systems as required

- Monitor and action central email accounts and internal communications, prioritising accordingly

- Ensure complaints are handled in a timely manner

- At all times keep reception, kitchen, boardroom & printing areas clean, tidy and ready to use

- Ensure the office is opened and closed correctly and on time

- Assist with events and functions as requested

- General office maintenance including scheduling & coordinating contractors to complete works as requested

- Provide general support to team members during staff leave

📌 Reception & Customer Service (Adelaide)
🏢 Hot Property Group
📍 Adelaide