Customer Service and Inventory Manager

Lead service excellence, inventory integrity and operational performance across a growing, premium brand.

At Koko Black Group, we believe in craft, curiosity and connection, and it all starts with how we deliver for our customers. We’re looking for a hands‑on, commercially minded Customer Service & Inventory Manager to lead our customer service operations, order fulfilment and inventory performance across all channels.

This is a critical role with strong cross‑functional exposure, partnering with Planning & Logistics, Retail, Sales and Production teams to ensure seamless service delivery, accurate stock management and continuous operational improvement.

Your Key Responsibilities

As Customer Service & Inventory Manager, you will take ownership of service performance, inventory integrity and warehouse operations, ensuring we consistently deliver for our customers.

- Lead customer service operations across Online, Retail and Corporate channels, ensuring orders are delivered accurately and on time
- Oversee sales order execution, dispatch planning and coordination with transport providers
- Own inventory accuracy, stock flow and warehouse performance, including stocktakes and cycle counts
- Monitor and improve service metrics (e.g. DIFOT/OTIF), identifying root causes and driving solutions




- Lead SLOB (slow moving & obsolete stock) management and reduction initiatives
- Drive reporting across customer service and operational performance to support decision‑making
- Optimise processes, systems and ways of working to improve efficiency, cost and service outcomes
- Manage transport, inventory and operational costs, identifying opportunities for savings without impacting service
- Lead, coach and develop a team, fostering accountability and a high‑performance culture

About You

- Strong experience in customer service, logistics, inventory or supply chain leadership roles
- Proven ability to manage order fulfilment, warehouse operations and stock control
- Commercially minded with strong problem‑solving and stakeholder management skills
- Experience working with service metrics, reporting and continuous improvement initiatives
- Confident leading teams and building capability in a rapid‑paced environment
- Highly organised, detail‑focused and proactive in driving outcomes

Ready to Make an Impact?

This is your opportunity to play a key role in how we deliver exceptional customer experiences at scale, ensuring the right product gets to the right place, at the right time, every time.

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📌 Customer Logistics and Inventory Manager (Williamstown)
🏢 Koko Black Chocolate
📍 Williamstown