The Prospect

At Neverfail, we’re passionate about delivering exceptional service to our customers and creating positive experiences at every interaction. As a Customer Service Coordinator based in Malaga, you’ll play an important role in supporting our customers while helping to ensure the smooth day-to-day operation of our distribution centre.

This is a full-time, permanent opportunity based at our Malaga site, working Monday to Friday. In this varied and rapid-paced role, you’ll provide responsive support across phone, email, live chat and face-to-face interactions, working closely with our warehouse, dispatch and logistics teams to deliver outstanding customer outcomes.

You'll enjoy a role where no two days are the same, taking ownership of customer enquiries, coordinating timely solutions and contributing to continuous improvement initiatives that enhance both customer satisfaction and operational performance.

Key Responsibilities

- Respond to customer enquiries across phone, email, live chat and face-to-face channels, delivering exceptional customer service
- Resolve delivery and service enquiries by working collaboratively with warehouse, dispatch and logistics teams
- Provide customers with timely updates on deliveries, collections and service requests
- Support customer collections, cooler swaps and equipment returns while maintaining accurate records
- Assist with stock verification and operational tasks to support day-to-day distribution centre activities
- Maintain accurate customer information and documentation across business systems
- Ensure compliance with site safety requirements and operational procedures
- Contribute to continuous improvement initiatives that enhance customer service and operational efficiency

About You

You are a customer-focused professional who thrives in a fast-paced operational environment. You enjoy building relationships,



solving problems and working collaboratively with both customers and internal teams to deliver exceptional service.

In addition, you will have:

- Experience within a customer service, logistics, warehousing, transport or customer operations environment
- Strong communication and stakeholder management skills with a customer-first mindset
- Excellent organisational and time-management skills with strong attention to detail
- Confidence using Microsoft Office applications including Excel, Word and Teams
- Experience using Microsoft Dynamics or similar customer management systems highly regarded
- A proactive approach to problem solving and continuous improvement
- Commitment to maintaining safe work practices and operational compliance

What We Offer

- Opportunity to play a key role within Neverfail's Customer Service and Distribution operations
- Ongoing learning and development opportunities to support your growth opportunities
- Exposure across Customer Service, Logistics and Supply Chain within a leading FMCG business
- Generous monthly product allowance
- Access to a wide range of corporate discount programs including Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet and Estee Lauder
- Opportunity to participate in the CCEP Employee Share Purchase Plan

#S-DNI

Coca-Cola Europacific Partners is committed to an inclusive, equitable and safe workplace where everyone is supported. If you need any accessibility adjustments during the process, please let us know. Your wellbeing matters to us.

When you join CCEP, you’re stepping into a global organisation known for developing exceptional talent. We invest deeply in learning, mobility and long-term growth, creating an environment where your ambition is backed and your career can thrive.

This role is subject to standard pre-employment checks, which may include references, working rights, background checks and/or medical assessments.

📌 Neverfail Customer Service Coordinator - Malaga (Swan View)
🏢 CCEP
📍 Swan View