Make a Difference at Ballarat Group Practice

Ballarat Group Practice (BGP) is a well-established, team based general practice, focused on delivering high quality patient care in a supportive and professional environment. BGP is situated across three practices in Alfredton, Ballarat East, and Wendouree.

We aim to provide a workplace where employees:

- Work collaboratively as part of a multidisciplinary team

- Are supported to perform their role effectively and work within their scope of practice

- Contribute to efficient and well organised service delivery

- Are encouraged to develop their skills and maintain professional standards

- Are respected, included and valued for their contribution

Ready for your next opportunity?

This is an opportunity to be the welcoming face of Ballarat Group Practice. If you're passionate about delivering outstanding patient service, thrive in a busy team environment and enjoy making a positive difference every day, we'd love to hear from you.

Please submit your resume together with a cover letter addressing the Skills, Knowledge and Qualifications outlined below.

Your cover letter should demonstrate how your experience, customer service approach and values align with the requirements of the Medical Receptionist role.

Mission

Ballarat Group Practice is committed to providing a high standard of service to consulting practitioners and their patients, in support of their patient’s health and well-being.

Benefits

At BGP we offer a stable and qualified working environment with a focus on high-quality patient care, continuous improvement and team development.

Employees benefit from:

- A strong focus on continuous quality improvement across all areas of the practice

- Regular career development opportunities to support ongoing learning

- A culture that supports growth development and succession planning

- Annual wage reviews – that are not solely tied to performance appraisal processes

- A structured and organised environment that supports efficient day to day work





- A collaborative team environment with experienced colleagues

- Annual staff recognition, including discretionary annual bonus

- Team activities, events, and get togethers

- Uniform provided

About the Role

The Medical Receptionist is responsible for delivering exceptional customer service to patients, visitors and clinicians while ensuring the efficient administration of reception and appointment services. This role is responsible for managing appointments, patient enquiries, medical records, billing processes, and general administrative duties to support the delivery of high-quality care.

The Medical Receptionist works collaboratively with all members of the practice team to ensure a positive patient experience and smooth practice operations.

Key Outcome Areas

Patient Experience and Customer Service

Provide a welcoming, professional and responsive first point of contact for patients, visitors and clinicians. Deliver exceptional customer service through face-to-face and telephone interactions, ensuring patients feel respected, informed, and supported while maintaining confidentiality and contributing to a positive patient experience.

Practice Administration Management

Coordinate the daily administration of patient appointments and clinical documentation to support efficient practice operations. Maintain accurate patient records, manage incoming correspondence and ensure administrative processes are completed accurately, efficiently and in accordance with organisational procedures.

Financial Administration

Manage patient billing and financial administration processes, including Medicare,



private and third-party billing, patient accounts, daily reconciliations and banking documentation. Ensure all financial transactions are processed in accordance with legislative requirements and BGP procedures.

Practice Operations

Support the effective operation of the practice by maintaining reception and consulting environments, monitoring supplies and contributing to the smooth delivery off services. Work collaboratively with colleagues and provide support across practice locations as required to ensure continuity of patient care and operational efficiency.

Patient Safety and Emergency Response

Contribute to a safe workplace for patients, visitors and staff by recognising and responding appropriately to medical emergencies, managing challenging situations professionally and maintaining patient privacy and confidentiality. Demonstrate sound judgement while supporting safe clinical and administrative practices at all times.

Skills, Knowledge and Qualifications

Essential

- Previous experience in a customer service or reception environment

- Strong interpersonal and communication skills with the ability to engage effectively with patients, colleagues and external stakeholders in a professional and respectful manner

- Ability to manage competing priorities in a busy environment with strong organisational and time management skills

- High level of accuracy and attention to detail

- Demonstrated computer literacy

- Ability to maintain confidentiality and professionalism

Desirable

- Previous experience in a general practice or healthcare setting

- Knowledge of Practice Management Software

- Understanding of Medicare billing and private billing processes

- Knowledge of medical terminology

Further Enquiries

For more information or a copy of the position description please contact:

Diana Carli-Seebohm

People & Culture Manager

e: ••••@balgp.com.au and use reference: MRBGP2026

📌 Medical Receptionist (Newington)
🏢 Ballarat Group Practice
📍 Newington