Customer Service & Fleet Coordinator

Location: Adelaide, SA
Employment Type: Full time (Rotating Roster)

About the Role

Complete Ute And Van Hire is a local family owned Commercial Vehicle rental car company in Adelaide seeking a Customer Service & Fleet Coordinator to join our small, close-knit team. This is a shared role, rotating with two other staff members, combining customer-facing service with hands-on fleet coordination.

We are a customer-focused organisation with an outstanding reputation across multiple industries throughout Australia. Our team takes great pride in delivering exceptional service, we are seeking an additional team member who shares our commitment to maintaining and building on this standard of excellence.

You’ll be involved in assisting customers at the counter, coordinating vehicles, and ensuring our fleet is presented to a high standard and ready for hire. This role is ideal for someone who enjoys variety, teamwork, and being involved in both customers and cars.

What We Offer

- Stable, full-time role with a local Adelaide operator

- Shared responsibilities and supportive team environment

- Varied role combining customer service, fleet coordination and delivery services

- Rotating roster to support work–life balance

- Company vehicle provided for the right candidate

- Above industry award rate

Key Responsibilities

- Provide friendly, professional customer service at the counter and over the phone

- Process bookings, rentals, returns, and vehicle handovers

- Conduct vehicle checks,



explain rental terms, and resolve customer queries

- Coordinate daily fleet availability alongside other rostered staff

- Monitor vehicle condition, cleanliness, and readiness for hire

- Arrange servicing, repairs, inspections, and vehicle movements as required

- Assist with managing damage reports, incidents, and insurance documentation

- Maintain accurate records for fleet and rental activities

- Work collaboratively with two other staff members to share fleet and service duties

- Contribute ideas to improve customer experience and fleet efficiency

Skills & Experience

- Excellent written and verbal communication skills

- Experience in customer service, rental operations, or fleet/automotive roles

- Strong interpersonal and communication skills

- Organised, reliable, and able to juggle multiple tasks

- Comfortable working on a rotating roster, including some weekends

- Hands-on approach and willingness to assist where needed

- Basic computer skills (Emails, Customer records, Excel and Word)

- Current Australian driver’s licence, ability to drive manual transmission (essential)

Desirable (Not Essential)

- Previous experience in automotive-related roles

- Familiarity with vehicle inspections or damage assessment

- Experience working in a small business environment

Please include…

- Cover letter outlining why you think this is a perfect role for you!

- Resume

Apply now through Seek! We look forward to hearing from you.

📌 Customer Service & Fleet Coordinator (Adelaide)
🏢 Complete Ute and Van Hire
📍 Adelaide