- Adelaide (Head Office), SA, Australia, 5000

- Direct Care & Clinical Services
- Operational & Infrastructure Support

- Permanent Part time

At Uniting Communities, we believe everyone deserves to thrive and feel connected. Are you passionate about making a difference in the lives of older Australians? We’re looking for an experienced Client Support Officer to play a significant role in ensuring the successful delivery of high-quality services in our areas of Veterans Home Care and Community Aged Care.

Key Responsibilities:

- Efficient and responsive end-to-end rostering of clients in Community Aged Care service registration categories, ensuring consistent and timely service delivery.
- Primary day-to-day contact for clients and contractors of a shared caseload of clients, building strong relationships and addressing needs with professionalism and care.
- Proactively escalate incidents or concerns to ensure client safety and service quality.
- Provide flexible support across general rostering and administrative tasks, contributing to smooth team operations and a high standard of client care.
- Please find the position description attached here - Position Description - CAC Client Support Officer.pdf

What you'll bring:





- Demonstrated experience in working effectively with a diverse range of client groups.
- Understanding of and experience working with older people.
- Knowledge of community aged care services support services available.
- Proven ability to effectively negotiate with key stakeholders and provide positive solutions to problems.
- Cert III in Business Administration (or similar) or equivalent experience in the workforce.
- Experience utilising Care Management System such as AlayaCare would be highly regarded.

Why Join Us?

- Make a tangible impact supporting older people to live independently and safely at home
- Be part of a supportive and passionate team delivering meaningful services
- Opportunity to contribute to program growth, innovation, and quality improvements.

Your Application

Please attach a cover letter addressing the Position Description and a current resume including the names of 2 referees.

Uniting Communities is an equal opportunity employer committed to a safe, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.

📌 Client Support Officer (Adelaide)
🏢 Uniting Communities
📍 Adelaide