Beachcomber Resort Port Macquarie is a family orientated resort style complex, consisting of 22 self-contained units in Port Macquarie on the North Coast of NSW. Set within 400 meters across from Town Beach and a 8 min walk into Port Macquarie Town Centre.
- Beachcomber resort Port Macquarie is looking for a management couple
- Remuneration package negotiable depending on qualifications
- Includes on-site accommodation & underground secure parking spot
- Enjoy the resort lifestyle whilst working in a desirable job
We are currently seeking a reliable, experienced, driven and highly capable live in resort manager/couple for our 4-star holiday accommodation resort.
This is a very hands-on role that would suit a self- driven couple. A strong customer service background along with a strong communication skills background with versatility across all aspects of the business would be desirable to have success in this role.
The Resort Manager is responsible for driving the successful operation of the property. This includes managing interactions with unit owners, body corporate, suppliers, staff, and guests as well as responsibility for day-to-day operations, trust accounts, reporting, licensing and compliance.
The ideal candidate will have:
- Relevant experience in hospitality
- High attention to detail
- Resort management experience preferred but not essential
- A passion for creating exceptional guest experiences
- Strong organisational and business/financial management skills
- Excellent written and verbal communication skills
- Qualified presentation and personable disposition
- Strong problem solving and dispute resolution skills
- Some social media experience would be desirable
- Applications from couples highly welcomed
- NSW Real Estate License desirable but not essential
- Knowledge of Guest Point software – otherwise training will be provided
- Have a positive can do attitude and willingness to take on any task
A typical day in this role may include:
- Ensuring all resort grounds & facilities are well-presented, clean, safe and optimised for an excellent guest experience
- Managing bookings for our guests
- Organisation of room cleaning rosters
- Reviewing and reporting on monthly financial results
- Maintenance and growth of the existing letting pools
- Dealing / negotiating with Trades & suppliers
- Managing guest or unit owner complaints in a professional & timely manner
- Identifying opportunities to maintain and grow the letting pool
- Liaising with the external / online travel reservations
- Monthly reporting to unit owners on performance- statements
- Review performance and discuss strategies for increased yield & occupancy
- Receipting trust account payments
- Reviewing and updating policies & procedures to ensure compliance and professional management of the business
- Attending meetings with the resorts strata committee when required
- Identifying and implementing strategies to optimise business operations, reduce costs and improve guest experience
- Responding to online reviews
The role requires living on-site with a competitive salary package on offer including accommodation in a 2-bedroom unit with WiFi and underground secure car park.
Reliable housekeepers in place.
If the above sounds like the next role for you, then please apply by providing a detailed resume and cover letter explaining why you believe you could succeed in this position.
Shortlisted applicants will be contacted either by phone/email to attend an Interview.
📌 On site resort manager- couple (North Shore)
🏢 Town Beach Beachcomber resort
📍 North Shore
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