embarc is a leading Disability Employment Services (DES) and Inclusive Employment Australia (IEA) service provider that proudly offers a personal and tailored approach to supporting people with disability, illness or injury on their employment journey.

Reporting to the Head of Quality, Claims and Compliance, The Quality and Compliance Specialist is a permanent, full-time role and manages all contract-related communications and daily business activities in collaboration with the contract manager. This includes analysing contractual and guideline changes, assessing their impact on business processes, and leading internal audits to identify risks and improve compliance performance. Our embarc footprint spans across NSW, ACT and VIC however the role can be based anywhere in Australia.

Key duties of this responsibility include:

- Manage all IEA Quality Assurance and Compliance improvements.
- Coordinate quarterly IEA Program Assurance checks, including gathering documentary evidence and liaising with Employment Consultants to ensure quality assurance and compliance, and provide Program Assurance reports to the department
- Advise management of upcoming IEA guideline changes and coordinate updates to current QA forms to meet requirements
- Support IEA management and sites to onboard, train, and upskill IEA employees
- Coach and support the Team Leader (Compliance) and IEA admin staff.
- Provide monthly Quality Assurance and Compliance reports
- Support IEA staff with technical enquiries regarding Quality Assurance and Compliance
- Serve as the primary point of contact for all departmental communications, including keeping a register to of approvals
- Disseminate explicit and concise information regarding contractual changes to the business in a timely manner, highlighting any associated process updates
- Conduct regular internal audits to ensure adherence to contractual requirements
- Lead and actively participate in compliance meetings with business stakeholders,



providing strategic guidance and actionable recommendations to enhance compliance performance
- Ensure all systems are aligned with and support contractual requirements to maintain compliance and operational integrity
- Manage departmental complaints and ensure timely submission of required documentation in accordance with departmental deadlines

About You

- Excellent communication skills both & written and verbal.
- Sound knowledge of Microsoft Office Suite.
- Strong organisation and process-oriented skills.
- Ability to set priorities and meet deadlines.
- Ability to liaise with diverse stakeholders.
- Awareness and knowledge of confidentiality and privacy practices.
- Attain or willingness to obtain an NDIS Worker Check, NSW Working with Children Check and valid Driver Licence

Desirable:

- Minimum 3 years’ experience in Disability Employment Services
- 1-year minimum experience in a claims management role (preferably in the community services sector)
- Knowledge and experience of ESS and third party employment services systems.

Why you’ll love working with embarc

- Rest and relax with 5 weeks’ annual leave and a paid day off to celebrate your birthday
- All the resources you need to succeed, including a laptop, mobile phone, and access to company vehicles.
- Access to exclusive not-for-profit salary packaging options (up to $15,900 per annum)
- Exclusive access to our Fitness Passport Program with discounted access to multiple gyms
- Access to an abundance of professional development opportunities.

We take pride in creating and investing in our workforce and finding the right individuals for each role. If this opportunity aligns with your aspirations, we would love to connect with you.

To apply please submit your Resume and Cover Letter outlining how your skills and experience align with the above criteria. If you have any questions, please reach out to our Head of Quality, Claims and Compliance via email: **************@embarc.org.au.

Applications close 9am, Friday 24 July 2026. Shortlisted candidates may be contacted as applications are received

📌 Quality and Compliance Specialist (Keiraville)
🏢 The Disability Trust
📍 Keiraville