The Digital Workplace Specialist plays a key role in shaping the employee experience (EX) by helping our people work smarter, collaborate seamlessly, and get the most from our digital tools. You’ll support the rollout and ongoing management of Microsoft 365 and other workplace platforms, guiding teams across NGM Group through technology adoption and improving ways of working. This role is about influencing, supporting, and enabling people, as much as it is about technical administration.

What will your key responsibilities include?

Deliver a seamless digital experience by supporting Microsoft 365 adoption, including OneDrive, Teams, inbox management, distribution lists, and AI tools like co-pilot.

- Troubleshoot issues, manage requests, and ensure workplace platforms operate smoothly in line with organisational standards.

- Collaborate with colleagues to understand their needs, provide guidance, and improve ways of working across the business.

- Identify opportunities to improve, optimise, or automate workplace processes and technology to enhance EX.

- Build strong relationships across cross functional teams to deliver consistent, people-focused solutions.

- Contribute to documentation, IT health assessments, compliance initiatives, and continuous improvement activities.

- Actively participate in migrations, platform enhancements, and change initiatives with an EX-lens—making sure changes meet user needs.

- Support change adoption by creating or contributing to easy, clear user guides, tips, and communication materials that help employees get the most out of new tools and features.

What are we looking for?

If you are passionate about technology and have the expertise to drive our digital platforms forward, we want to hear from you!

- Solid experience administering and supporting Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, distribution lists, permissions, mail flow).

- Confident troubleshooting end-to-end M365 issues, including identity, access, sync, device behaviours, and collaboration features.

- Experience providing application support across enterprise tools,



including diagnosing, analysing, and resolving user issues.

- Understanding of platform configuration, permission models, governance, and lifecycle management.

- Ability to support both cloud and on-premise integrations, especially during transitions or migrations.

- A positive, collaborative attitude and a genuine passion for improving the way people work.

- Strong customer focus with the ability to influence and guide colleagues, balancing business needs with employee experience.

- Excellent problem-solving, communication, and interpersonal skills, able to translate technical concepts for non-technical users.

- Comfortable working across diverse technologies and picking up new platforms quickly.

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

- Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.

- Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.

- Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.

About us

As one of Australia’s largest customer-owned banks,



we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.

- Own the action – We build trust by doing things the right way, with honesty and transparency.

- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.

- Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable toaccept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 Digital Workplace Specialist | 12 Month Fixed Term Contract (Springfield)
🏢 NGM Group
📍 Springfield