Permanent part- time Administration Officer – Southport, Gold Coast.

Global Rehabilitation Service (QLD) is currently looking for an enthusiastic and committed Administration Officer to work with our friendly and supportive team of Health Professionals. The position is casual and is based in our Southport Clinic. We are currently looking to cover 10-15 hours a week, across 2-3 days.

At GRS, we believe our team members are our greatest asset, so our company provides a friendly, adaptable work environment with ongoing training to help you achieve success in your role supporting working as a valued team member together with our clinicians and clients. W

Key responsibilities:

Office Management

Oversee office operations for site:

- Order relevant supplies for the office

- Ensure office facilities are safe, clean and functional

- Coordinate maintenance and repair services as required

- Liaise with office related suppliers as needed

- Organise logistics for team meetings and in-service set up, including team lunch purchases

- Check mailbox

Administration and Reception

- Provide administrative support for the office such as photocopying, scanning, typing of documents etc.

- Provide quality customer service for all clients including answering telephone enquiries and reception/greeting duties.

- Respond to relevant client and staff requests in a timely and proactive manner.

- Generate and manage service agreements for clients,



ensuring these are accurately documented in client files.

- Book and cancel clinician appointments in an efficient and professional manner.

Systems and Procedures

- Maintain the relevant systems, practices and procedures for administrative tasks .

Records and Document Management

- Process customer Service Agreements as allocated

- Set up customer account information in Vinci

- Respond to NDIS funding enquiries such as invoice issues, client funding issues, invoice payments for releasing reports etc

- Follow established procedures in handling documents and records including correspondence

Other

- Ad hoc projects as required and agreed with Manager

Knowledge, Experience, Attributes and Skills required

- Sound technical knowledge such as proficiency in MS Office and able to work effectively on other work software packages

Experience

- Minimum 1 year administration or customer service experience

Attributes

- Flexible and adaptable to changing workloads

- Able to take initiative and problem solve

- Able to work under pressure and prioritise tasks

- Friendly and affable personality

Skills

- Good time management and organisational skills

- Good interpersonal skills and able to build and maintain effective work relationships with staff and key stakeholders

- Strong attention to detail

- Good verbal and written communication skills

- Strong customer service skills

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