About the role

Tracy Taylor Pty Ltd is seeking a Medical Receptionist to join our Physiotherapy team in Emerald, QLD on a full-time basis. This is a key position at the front line of our Physiotherapy practice, where you will be the first point of contact for our patients and visitors. As a Medical Receptionist, you will play a vital role in ensuring our clinic operates smoothly, maintaining a welcoming and professional environment whilst managing administrative tasks that support the delivery of quality healthcare services.

Key responsibilities

1. Greeting patients and visitors in a professional and courteous manner upon arrival at the practice

2. Managing patient appointments, scheduling consultations and maintaining an organised appointment calendar

3. Processing patient registrations and updating patient records with accurate personal and medical information

4. Handling patient enquiries and directing them to appropriate staff members or providing relevant information

5. Managing telephone calls, taking messages and responding to routine administrative queries

6. Processing patient payments and handling financial transactions in accordance with practice procedures

7. Maintaining confidentiality and complying with privacy legislation and medical practice standards

8. Performing general administrative duties including filing, data entry and correspondence

9. Assisting with reception area maintenance, ensuring the waiting area is clean, welcoming and well-stocked

10. Supporting the medical team by providing administrative assistance as required

What we're looking for

1. High school certificate or equivalent qualification

2. Previous experience as a medical receptionist or in a healthcare administrative role would be a bonus

3. Strong communication and interpersonal skills with the ability to interact professionally with patients,



visitors and staff members while also offering a welcoming and understanding demeanour

4. Proficiency in using computer systems and medical practice management software

5. Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively

6. Attention to detail and accuracy when handling patient information and administrative documentation

7. Knowledge of privacy legislation and medical confidentiality requirements

8. A professional and empathetic approach to patient care

9. Reliability and the ability to work as part of a team

10. Current knowledge of medical terminology is advantageous

What we offer
Tracy Taylor Pty Ltd is committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration and a positive work environment. We value our employees and are dedicated to supporting their wellbeing. We also want to make our clients' experiences at our workplace as positive as possible by providing a welcoming, nurturing environment conducive to healing. We welcome applications from individuals of all backgrounds and encourage a diverse and inclusive workplace.

About us
Tracy Taylor Physiotherapy is a busy practice committed to delivering high-quality physiotherapy services to the Emerald community. Our practice is built on a foundation of professional excellence, patient-centred care and a commitment to supporting the health and wellbeing of our patients. We pride ourselves on maintaining a collaborative and respectful work environment where our team members are valued and supported in delivering exceptional patient outcomes.

Apply now
If you are interested in joining our team as a Medical Receptionist, please submit your resume, cover letter and details of two qualified referees to Tracy Taylor Pty Ltd. We look forward to hearing from you.

📌 Medical Receptionist (Toolooa)
🏢 Tracy Taylor
📍 Toolooa