Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a driven Casual Retail Assistant at our Ballina store.

Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.

Your "New" Day to Day:

- Opening and closing the showroom and balancing transactions

- Actively seeking new clients, contracts and marketing opportunities

- Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS

- Answer customer calls and emails to resolve issues in a timely and effective manner

- Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…

- Processing orders and hire contracts

- Facilitate the quoting and invoicing,



rental and sale of products.

- Identify and facilitate referrals to other internal departments

- Driving process efficiency and striving for continual improvement

- Being the face of ILS in the local community and driving relationships with customers and other local businesses

About You:

- You will be keen to go above and beyond to interact with your community and increase store exposure

- You will have a customer-centric mindset, because at ILS we are all about the customer!

- You will be well presented, professional and courteous

- You will have fantastic interpersonal skills and love connecting with people from all walks of life

- Have a genuine desire to help others with your knowledge and abilities.

- You will have second to none administration skills, including the ability to prioritise your time

- You may have SAP experience, which is preferable to have.

- You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities

- NDIS Worker Screening Check (or willingness to obtain)

- Proof of Working Rights in Australia

What's In It For You:

- Competitive hourly rate

- Skilled and supportive team environment

- Ongoing extensive training and coaching

ILS is a NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.

https://ilsau.com.au/about-us/

📌 Casual Retail Assistant (Lismore Heights)
🏢 Independent Living Specialists
📍 Lismore Heights