Pioneer Credit is looking for an External Dispute Resolution Specialist to join the Operational Risk Management Team in Perth. In this role, you will assess and resolve complaints raised through the Australian Financial Complaints Authority (AFCA), ensuring timely and compliant outcomes.
Your expertise in managing customer complaints and disputes will be instrumental in driving continuous improvement and maintaining high service standards. With a focus on empathy, integrity, and sound judgement, you will negotiate resolutions while fostering a positive workplace culture.