About Us

At Ben's Cafe, we're more than just a café. As a social enterprise, every coffee served and every meal prepared helps create meaningful employment, training, and opportunities for people in our community. We're passionate about delivering exceptional customer experiences while making a positive social impact.

We're looking for an enthusiastic and experienced Café Supervisor to lead our daily operations, support our diverse team, and help us deliver both outstanding hospitality and meaningful social outcomes.

About the Role

As Café Supervisor, you'll ensure smooth day-to-day operations while leading by example on the floor. You'll supervise staff and participants, maintain high food safety and customer service standards, and contribute to a welcoming, inclusive workplace.

Key Responsibilities

- Supervise daily café operations and ensure excellent customer service.

- Lead, motivate, and support a diverse team of staff.

- Rostering, opening and closing procedures, daily cash handling, reconciliation of till and banking.

- Maintain high standards of food safety, hygiene, and workplace health and safety.

- Ordering of stock and supplies





- Reading and responding to emails.

- Train and support team members in hospitality skills and workplace expectations.

- Resolve customer concerns professionally and positively.

- Foster an inclusive, respectful, and supportive workplace culture.

About You

You'll be someone who enjoys developing people as much as delivering outstanding hospitality.

You'll ideally have:

- At least 2 years experience supervising in a café, restaurant, or hospitality environment.

- Strong organisational, leadership and team-building skills.

- Great time management

- Food preparation skills

- Excellent customer service and communication skills.

- Knowledge of food safety and workplace health and safety requirements.

- Food safety supervisor certificate (or willing to obtain)

- First aid certificate (or willing to obtain)

- Barista experience.

- A genuine commitment to inclusion, community, and social impact.

- Ability to assist, support and work alongside people with a disability.

📌 Cafe Supervisor (Yetholme)
🏢 Blue Mountains Food Services
📍 Yetholme