Why FightHQ?

FightHQ is the Home of Fight - combining Australia’s largest range of combat sports gear with a genuine fight community focused on growth, discipline, and helping people change their lives through the journey of martial arts.

Connected directly to our gym and training environment on the Gold Coast, the showroom plays a huge role in the culture and experience we create every day.

We move fast, hold high standards, and care deeply about Service Beyond Expectations.

We’re looking for proactive, reliable, and customer-focused people who want to be part of the culture and community behind the Home of Fight.

The Role

This is a hands-on role at the centre of the FightHQ showroom experience.

You’ll be responsible for:

- Delivering exceptional customer service and product support

- Building genuine relationships with customers and the local fight community

- Helping customers choose the right gear and equipment for their training

- Opening and closing the showroom

- Cash handling and POS operations

- Picking, packing, and dispatching customer orders

- Managing transfer lists and supporting stock movement

- Restocking products and maintaining displays

- Maintaining showroom presentation, cleanliness, and organisation

- Supporting day-to-day showroom systems and tasks

- Working closely with the wider FightHQ and gym teams

This role directly impacts customer experience, operational standards, and the overall energy of the FightHQ space.

What We’re Looking For

Positive, proactive people who take ownership and care about doing things properly.

You’ll bring:





- Strong communication and customer service skills

- High attention to detail

- The ability to work independently without constant direction

- Confidence using technology and POS systems

- A solid work ethic and team-first attitude

- Passion for combat sports or fight culture is highly regarded

- Retail, showroom, or customer service experience is preferred

- Weekend availability is a must

Attitude, reliability, and initiative matter more than experience.

Our Standards

At FightHQ, Service Beyond Expectations is at the core of everything we do.

We hire based on how people show up:

- Be a good human - no egos, no dramas

- Foot forward first - take initiative

- Kaizen - always improve

- Embrace growth and change

- Communicate with equality and empathy

If that doesn’t sound like you, this role won’t be a fit.

Why Join FightHQ?

- Be part of a growing combat sports business

- Work inside a premium showroom connected to our gym and community

- Help shape the culture behind the Home of Fight

- Join a passionate, high-performing team

- Be part of a business backed by one of Australia’s leading eCommerce companies

? If you take pride in your work, care about customer experience, and want to be part of the Home of Fight - we’d love to hear from you.

To Apply

Please include short answers to the following:

1. How would you deliver “Service Beyond Expectations” in a showroom environment?

2. Describe a time you had no clear instructions or supervision at work. How did you prioritise your time and make sure the work still got done?

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