Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Job Description

In these part‑time positions, you will be a member of the Patient Services Centre and report to the Patient Services Manager. Your responsibilities will include both front‑ and back‑office administrative processes for the hospital. You will be based at Epworth Eastern in Box Hill, and you will work on a rotating 7‑day roster with shifts scheduled between 6:00 AM and 10:00 PM.

Responsibilities

- Processing patients prior to hospital admission
- Assisting patients, visitors and medical specialists with admission and discharge related enquiries
- Providing excellent customer service when working in the main or ward reception
- Completing ad hoc bookings for unplanned / after‑hours admissions
- Completing other activities including health fund validations, estimates,



patient attendance scheduling and performing informed financial consent

Qualifications

- Previous demonstrated experience in a similar administration role (essential)
- Strong customer service experience
- Healthcare experience (desirable)
- Accurate and speedy data entry skills
- Relationship and people management skills
- Qualification in Customer Service (desirable)

Benefits

- Epworth’s enhanced Not for Profit status provides an opportunity for employees to salary package up to $15,900 pre‑tax annually
- The largest educational scholarship programme of its kind in Australia
- Reduced cost of health services for you and your family at Epworth
- Opportunities for career development

EEO Statement

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature‑age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier‑free recruitment experience for everyone.

As a child‑safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

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🏢 Epworth
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