Overview

We are seeking an experienced and motivated Service Manager to lead our growing multi-franchise vehicle service operation based in Bunbury, Western Australia. This full-time leadership role is responsible for overseeing all aspects of the Retail & Used Workshop and Service Department, ensuring exceptional customer service, strong operational performance, and the highest standards of workmanship and safety.

This is an excellent opportunity for a driven automotive qualified to join a well-established Western Australian business representing many of Australia’s leading vehicle brands.

About Us

Our business is a proudly Western Australian owned and operated family business. As one of WA’s leading luxury brands and service providers, we are committed to delivering quality workmanship, outstanding customer service, and long-term partnerships with our customers.

We pride ourselves on our strong team culture, industry reputation, and continued growth across Western Australia.

Key Responsibilities

- Lead and manage the day-to-day operations of the service department
- Oversee workshop scheduling, resource allocation, and quality control
- Lead, mentor, and support a team of skilled Technicians, Apprentices, Service Advisors and Technical support staff
- Drive workshop productivity, efficiency, and customer satisfaction outcomes




- Develop and implement processes to improve operational performance and workflow
- Monitor financial performance, including P&L; management and KPI targets
- Maintain comprehensive records and provide detailed reporting on service centre performance
- Build strong internal and customer relationships and effectively manage issue resolution
- Ensure compliance with workplace health and safety procedures and industry standards

About You

To be successful in this role, you will have:

- Minimum 2 years’ experience in a Service Manager or senior workshop leadership role
- Strong knowledge of vehicle servicing, repairs, and workshop operations
- Proven leadership skills with the ability to motivate and develop teams
- Excellent communication, customer service, and problem-solving abilities
- Strong experience managing budgets and KPIs

What We Offer

- Competitive salary package
- Company vehicle provided
- Ongoing training and professional development opportunities
- Stable, long-term career opportunity with a respected WA business
- Supportive and collaborative team culture
- Opportunity to work with multiple leading vehicle brands
- Modern workshop facilities and resources

If you are a motivated leader looking to take the next step in your automotive career, we would love to hear from you.

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📌 Service Manager (Bunbury)
🏢 RANCO MOTORS
📍 Bunbury