We’re looking for a proactive Desktop Specialist to deliver hands‑on support for both our Sydney corporate office and Rosehill manufacturing plant.
You’ll ensure employees have reliable access to desktop, laptop and operational technology systems, working closely with local operations and global IT teams to maintain stability and minimise downtime. This role is perfect for someone who thrives in a manufacturing setting and enjoys solving day‑to‑day technical challenges.
What You’ll Do
- Provide support for desktops, laptops, printers, peripherals and plant‑floor devices such as HMIs and SCADA terminals
- Troubleshoot hardware, software and connectivity issues to keep operations running
- Manage and resolve incidents through ServiceNow, ensuring accurate documentation
- Maintain user accounts, permissions and profiles in Active Directory
- Provide onsite support for AV devices to maintain the configuration across all sites
- Apply patches, updates and security configurations across IT and OT environments
- Assist with system upgrades, hardware refreshes and technology rollout projects
- Maintain accurate asset and incident records
- Work collaboratively with site operations and global IT colleagues
What you’ll bring
- Diploma or degree in IT (or equivalent experience) with relevant certifications preferred
- Minimum 3 years’ experience in desktop support or IT operations, ideally in manufacturing
- Strong troubleshooting capability across hardware, software and networks
- Proficiency with Windows OS, Microsoft 365, Intune/SCCM and foundational networking
- Experience with ITSM tools such as ServiceNow
- Customer‑focused mindset and excellent communication skills
- Exposure to Operational Technology systems (SCADA/HMIs/PLCs) beneficial
Working @ James Hardie
- Stable growth at a global building products manufacturer
- Bonus scheme for all eligible employees
- Ability to take part in an Employee Share Scheme
- Fitness Passport Program
- Product discounts
- Paid parental leave of 16 weeks for the Primary Carer and 2 weeks for the Secondary Carer
- 2 Volunteer days per year
- A robust rewards and recognition program
- Online shopping discounts
- International & domestic development and progression opportunities
- Access to thousands of free self-development modules via James Hardie University
- Employee Assistance Program access for you & your immediate family members
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📌 Desktop Specialist (City of Parramatta Council)
🏢 James Hardie Australia
📍 City of Parramatta Council
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