Job Summary

In addition to creating world-class customer service or guest experience, the Visual Merchandising Specialist is responsible for sharing top-quality product education and speaking authentically about our community and culture. This role executes the visual merchandising (VM) plan, strategies and ensures the standards are brought to life. It also handles product presentation, styling, and in-store marketing elements to optimize guests’ (i.e., customers’) experiences. The specialist implements key product stories, product placement strategies, and sell-through strategies by managing merchandise changes, product displays, and mannequin styling, in accordance with company standards and adapted to the individual store needs. They deliver a world-class guest experience on the floor and support duties that drive the business commercially.

Core Responsibilities

- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs such as ship-from-store options according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
- Collaborate with store leadership to bring VM presentation and guest experience to life on the floor.
- Optimize guests’ experiences through consistent implementation of brand standards in key product stories, product placement strategies, and intuitive store navigation for a world-class, guest-centric experience.




- Execute powerful and visually appealing product presentation in accordance with company standards to enhance the guest experience and drive store sell-through.
- Execute VM flips, including window activations, mannequin styling, signage and label updates, and seasonal or weekly merchandise changes as well as company-driven product initiatives and campaigns, as directed by Store Leadership.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.

Benefits & Perks

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focusing on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness and yoga classes, a parenthood top-up program, and personal and professional development programs.

Note: availability of these perks and perks may be subject to your location and employment type and may have certain eligibility requirements. The company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Requirements

Eligibility

- Must be legally authorized to work in the country in which the store is located.
- Must have the ability to travel to the assigned store with reliable transportation methods.

Schedule/Availability

- The work schedule can vary based on store needs.
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.




- During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights, which will be set as an expectation for some team members in accordance with local legislation.

Experience

- 1 year of retail or sales work experience.

Job Assets

- High school diploma equivalent or above; training or degree in design or a related field.
- Experience in retail product merchandising, visual merchandising, or inventory management; managing projects, processes, or administering part of a business operation.

What We Look For

- Creates/supports an inclusive environment that values and celebrates differences.
- Behaves in an honest, fair, and ethical manner.
- Understands and is interested in color theory, visual display composition, and styling/placement techniques and how to apply that knowledge.
- Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
- Is careful about detail and thorough in completing work tasks.
- Takes personal responsibility for own actions and inspires others to buy-in and actively support goals and initiatives.
- Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks.
- Conveys information effectively and understands information shared while interacting with others.

Work Context

- Work involves moving through the store, sometimes with bright lights and loud music in the front of house.
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
- Work involves moving boxes, fixtures and mannequins weighing up to 30 lbs (13.6 kg) as well as bending, reaching, stretching, and sometimes using ladders to reach materials or adjust presentation elements.

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📌 Visual Merchandising Specialist | High Street Armadale, 40 hour fortnight (Melbourne)
🏢 lululemon
📍 Melbourne