About This Role

This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries.

Tasks And Responsibilities

- Thoroughly and efficiently respond to novated drivers' phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry
- Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure
- Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Benefits Tax (FBT)
- Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
- Take ownership of personal development and customer service core competencies
- Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels

Skills and Experience

- Diploma in business or equivalent
- Previous experience in a customer service inbound call center
- Valuable communication skills both written and verbal, ability to communicate at all levels
- Ability to resolve problems through to complete resolution in a timely, effective manner
- Strong organisational and prioritisation skills

About you

- Creates teamwork, is flexible and maintains an organised, open, and approachable working style
- Actively creates useful internal, external, and cross-functional relationships




- Critically analyses information and solves problems, demonstrating resourcefulness, perseverance, and accountability
- Communicates professionally and thinks/plans ahead
- Strives for process consistency and service improvements
- A collaborative and engaging working style
- Ability to work autonomously and demonstrate proactivity
- Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and robust attention to detail and ability to embrace change

WHO WE ARE

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

au/about-us/careers

SOME OF OUR PERKS INCLUDE

- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
- We offer industry leading 20 weeks paid parental leave
- Save plenty with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Career progression opportunities (over 25% of our vacancies get filled internally!)
- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year to give back to causes that matter to you
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

What's next..

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.

We are a proud equal opportunity employer, and welcome everyone to our team.

Aboriginal and Torres Strait Islander candidates are encouraged to apply

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