This is a role for someone who genuinely enjoys talking to people, knows how to listen as well as they speak, and thrives in a fast-paced environment where every conversation has real purpose. You’ll be the first real voice many clients hear from Lumia Care — and you’ll help guide them through one of the most key decisions of their lives.

About Lumia Care

Lumia Care is redefining person-centred aged care and disability services across Australia. As we continue to grow, we’re building a team of motivated, warm professionals who combine commercial drive with genuine care for the people we serve.

What You’ll Do

You’ll work with a pipeline of clients who are transitioning from the Commonwealth Home Support Programme (CHSP) to the new Support at Home program — helping them understand their options, building trust, and converting enquiries into active Lumia Care clients.

- Make outbound calls and manage inbound enquiries to convert CHSP clients to Support at Home
- Nurture and manage a pipeline of prospective clients using our CRM system
- Guide clients and their families through service options with empathy and clarity
- Follow up consistently and maintain accurate records of all client interactions
- Meet conversion targets and contribute to team growth goals




- Collaborate with the clinical and operations teams to ensure smooth client onboarding
- Identify opportunities to improve outreach scripts, processes, and client experience

ESSENTIAL REQUIREMENTS

- Warm, confident telephone manner with clear communication skills
- Natural ability to connect with people — empathetic, patient, and persuasive
- Strong organisational skills and attention to detail
- Comfortable working with CRM systems and digital tools
- Solid IT skills including Microsoft Excel
- Self-motivated with a drive to meet targets

HIGHLY REGARDED

- Experience in aged care, in-home care, or a related health setting
- Familiarity with CHSP, Support at Home, or Home Care Packages
- Experience in tele sales, customer service, or client coordination
- Exposure to AI tools or willingness to learn and adopt recent technologies

WHY THIS ROLE

- Meaningful work — every call you make helps an older Australian access the care they need
- Hybrid working flexibility with a collaborative, supportive team
- Be part of a rapidly growing organisation where your contribution is visible and valued

HOW TO APPLY

Apply with your resume and a brief cover letter telling us about your communication style and what draws you to this role.

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📌 Telesales Coordinator - Healthcare (Melbourne)
🏢 Lumia Care
📍 Melbourne