Yumba-Meta is a First Nations-led, not-for-profit organisation dedicated to delivering housing and culturally informed support services for vulnerable individuals and families across Townsville and surrounding regions. For over 50 years, we have built strong community connections and a reputation for delivering services that are respectful, practical, and grounded in cultural understanding.
About the role:
We are seeking multiple Support Workers to join the Reverend Charles Harris Diversionary Centre (RCHDC).
RCHDC provides a protected, short-term alternative to police custody for individuals affected by public intoxication and related behaviours. The service offers overnight supervised care in a culturally safe, non-judgmental environment.
This is a hands-on role suited to individuals who are calm under pressure, respectful, and committed to supporting vulnerable people in a structured environment.
What you will be doing:
- Supporting and supervising clients in a safe and respectful manner
- Building professional relationships while maintaining clear boundaries
- Monitoring client wellbeing and completing required documentation
- Assisting with transport of clients where required
- Supporting clients to understand their rights and responsibilities
- Maintaining a clean, safe, and hygienic environment (including cleaning and laundry duties)
What we’re looking for:
- Experience working with vulnerable clients
- Experience in working with Aboriginal and or Torres Strait Islander people or communities
- Understanding of the impacts of homelessness, alcohol dependency, social disadvantage
- Ability to work collaboratively with other services to ensure positive outcome for clients
- Robust communication skills and ability to work in a team environment
- Ability to follow procedures and complete accurate documentation
- Sound judgement and ability to prioritise tasks in a fast-paced environment
Mandatory Requirements:
- Current C class Driver’s Licence
- Current (or ability to obtain) First Aid and CPR certification
- Current (or ability to obtain) QLD Working with Children Check (Blue Card)
- National Police Check (Australian Federal Police
Please note this is a shift-based role, including overnight, weekend and public holiday work.
📌 Support Worker (Cosgrove)
🏢 Yumba-Meta
📍 Cosgrove
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