Campus Operations Manager (Brisbane)

ABOUT JMC ACADEMY

Founded in 1982, JMC Academy is Australia’s premier institution in Creative Industries education, offering a diverse range of Degrees and Diplomas in Music, Songwriting, Audio Engineering, Film and Television Production, Acting, Entertainment Business Management, Visual Communication (Design), Animation, Game Design, and Music Production. With a 40-year legacy, JMC Academy provides cutting-edge and technologically advanced programs that meet the global demands of the creative industries. JMC operates from 3 large footprint campuses across the east coast of Australia (VIC, NSW & QLD), teaches ~2,500 students per annum and is positioned as one of the largest private higher education providers in Australia.

With advanced-design campuses, ongoing technology upgrades, a dedicated team of academics and industry professionals, and a network of international master class lecturers, JMC Academy is committed to ensuring our graduates make their own indelible mark on industry.

JMC Academy’s ultimate focus is to deliver inspiring and technologically sophisticated programs, which cater to the global needs of the Creative industries. By nurturing, supporting and mentoring students who share a true passion and dedication for these industries, we can guide them into rewarding careers.

Our Purpose

We educate and inspire creative minds to shape their careers and our world.

At JMC Academy, we educate and empower creative minds to transform their passion into lifelong careers and meaningful contributions to the world.

As a vibrant, inclusive community of innovators and explorers, we deliver rigorous, real-world education in the creative industries, uniting academic excellence with practical experience, emerging technologies and industry engagement.

We nurture resilience, compassion, and curiosity in every student, helping them chart their unique path, shape their careers, and become creative leaders who inspire, connect, and thrive, locally and globally.

Our Vision

To be the global leader in creative education, chosen by creatives, trusted by industry.

Our Values

- Creative Innovators — An opportunity to dream, bring our creative genius to life, making meaningful contribution and delivering innovation to the world stage.
- Curious & Resilient Explorers — In a world of uncertainty, we are a team of curious minds, who embrace the uncertain, creating a life of learning, exploration and inspiration. At JMC we grow our voice to be confident and unstoppable. We aren’t afraid to fall, as we know we will rise.




- Inclusive Community of Connectors — We create meaningful pathways, only possible through our connections and impact.
- Empathetic & Compassionate Leaders — We care about every individual who walks through our doors, with kindness in our hearts and purpose in our minds.
- Honest, Accountable & of Uncompromising Quality — Our honesty, integrity and quality will not be compromised, as we strive to achieve our best. We are determined to reach our goals, as we hold ourselves and each other accountable.

Our Difference

Creative education requires a unique approach. This is why the JMC student experience is different. Our world-class studios, student spaces and hands-on learning inspire creative exploration, collaboration and innovation.

YOUR ROLE, HONESTLY

The Campus Operations Manager is responsible for the day-to-day operational performance of the campus, ensuring high-quality local delivery of nationally defined operating frameworks. Ensuring students experience a consistent, responsive and well-managed environment while preserving the local campus culture that makes JMC distinctive.

Reporting to the Head of Campus Operations, the Campus Operations Manager directly manages the on-campus Student Services Coordinator and Customer Service Representative, and partners closely with National Functional Leads on administrative standards, student scheduling, and student experience processes.

The Campus Operations Manager is the first point of accountability for campus-level operational issues, student welfare escalations, and local compliance matters, playing a pivotal role in ensuring the national operational framework is delivered to the highest standard on the ground.

WHAT YOU’LL DO

- Manage the day-to-day operational performance of the campus, ensuring consistent delivery against national standards.
- Oversee the campus student services function, ensuring the Student Services staff deliver timely, high-quality support to students.
- Serve as the primary operational point of contact for campus-based staff, students, and stakeholders.
- Directly manage and develop the Student Services Coordinator and Customer Service Representative on campus.




- Identify and resolve operational issues promptly, escalating to the Head of Campus Operations or relevant national functional lead as required.
- Support the implementation and embedding of national operational frameworks, processes, and the JMC Service Hub model on campus.
- Ensure campus-level compliance with TEQSA requirements, student visa conditions (where applicable), and JMC policies and procedures.
- Act as the campus-level escalation point for student concerns, welfare issues, and complaints, working collaboratively with the National SEE&W; Lead and Wellbeing Support Officer.
- Support scheduling, timetabling & lecturer contract processes in coordination with the National Student Administration Lead and CFO.

Work Health, Safety & Wellbeing

All JMC Academy employees share responsibility for maintaining a safe and healthy workplace. In this role, you are expected to take reasonable care for your own health and safety, and for the health and safety of others who may be affected by your work; comply with JMC Academy’s WHS policies, procedures and protected work practices, and follow reasonable instructions from JMC or emergency response personnel; report all hazards, incidents, injuries and near misses to your line manager as soon as practicable; participate in WHS consultation, training and wellbeing initiatives relevant to your role; and contribute to a respectful, inclusive and psychologically safe work environment, free from bullying, harassment and discrimination.

WHAT YOU’LL BRING

- Demonstrated experience in operations management, student services, or a comparable higher education administration role.
- Proven ability to manage and develop a small team in a high-demand, student-facing environment.
- Strong understanding of student administration processes, including enrolments, timetabling, and regulatory compliance.
- Excellent communication, problem-solving, and stakeholder engagement skills.
- Ability to work effectively within a national framework while managing competing local priorities.
- Proficiency in student management systems and the Microsoft Office suite.
- Understanding of TEQSA or higher education regulatory requirements including TCSI data reporting (desirable).
- Working with Children Check required.

THE PRACTICAL BITS

BASE: Brisbane

REPORTS TO: Head of Campus Operations

TYPE: Full time, permanent.

SALARY: Competitive, commensurate with experience; we’ll talk specifics early in the process.

WHAT TO SEND

A CV and a short cover note (no longer than a page).

📌 Campus Operations Manager (Brisbane)
🏢 JMC Pty
📍 Brisbane