Job Highlights

- No two days are the same—you’ll be exposed to a wide variety of facilities and maintenance activities.
- Your work has a visible impact, helping keep a large, complex university campus operating safely and efficiently.
- You’ll build valuable experience across facilities operations, maintenance coordination and contractor management.
- Full Time Fixed Term Position for 12 months.

Every day, thousands of students, staff and visitors rely on our facilities to learn, work and collaborate. Behind the scenes, the Facilities Management team ensures that campuses operate safely, efficiently and with minimal disruption.

As a Facilities Operations Officer, you’ll be at the centre of these operations. You will coordinate and triage a high volume of maintenance and facilities requests, ensuring work is accurately prioritised and directed to the right people. From urgent repairs to planned maintenance, you will help the team deliver responsive, high‑quality facilities services across the University.

This role is ideal for someone who enjoys variety, thrives in a busy environment and takes pride in solving problems before they become bigger issues. You will work alongside experienced facilities professionals in a collaborative team where you will continually build your knowledge of facilities operations and maintenance management.

The Role

You’ll support the day‑to‑day operations of the Facilities Management team by:

- Triaging and coordinating maintenance and facilities requests using Maximo and ServiceNow
- Ensuring work orders contain accurate information and are assigned to the appropriate team or contractor




- Monitoring work queues and following up outstanding requests to support timely service delivery
- Liaising with staff, students, contractors and stakeholders to provide updates and resolve routine enquiries
- Assisting with contractor coordination, purchasing, invoicing, records management and operational reporting
- Contributing to process improvements that enhance service delivery and operational efficiency.

About you

The role is for you if you have:

- Experience working in facilities, maintenance, asset management or a similar operational environment within a large organisation
- Excellent organisational skills and a strong eye for detail
- Confidence to use your initiative, think critically and solve problems
- Outstanding customer service and communication skills
- The ability to manage competing priorities in a fast‑paced environment
- Experience using maintenance management systems such as Maximo (or similar), along with sound computer skills including Microsoft Excel.

Due to the operational requirements of the role, flexibility to work during part of the University’s Christmas concessional period is required. The role is primarily campus‑based to support the operational needs of the team. It is a fixed‑term,



full‑time position for 12 months at a HEW 5 Higher Education Worker Level and is located at Callaghan Campus.

What we offer

We offer a range of benefits to ensure you balance your commitments, stay healthy and work effectively.

- An FTE equivalent remuneration of $80,972 – $93,929 plus superannuation and employment conditions in line with University of Newcastle professional staff conditions.
- 35 hour week
- 17% super and salary packaging
- Additional University Holiday days, generous personal leave and parental leave, annual leave loading and an additional purchased leave scheme
- Discounts in private health insurance, gym memberships, software, travel and more
- Well‑being programmes

Closing date

Sunday 19 July 2026 @ 11:59pm AEST

Our assessment process

Candidates that progress beyond the shortlist stage will undergo the following assessment activities:

- Interview (an in‑person interview will be conducted as part of the process)
- Referee checks
- Pre‑employment checks as appropriate to the role

Equal Chance

The University of Newcastle is an equal opportunity employer committed to equity, diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.

For specific position enquiries contact Kylie Parker, Operations Support Team Leader, (02) 4913 8***, email ************@newcastle.edu.au.

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📌 Facilities Operations Officer (Newcastle)
🏢 Newcastle International
📍 Newcastle