Introduction

Down South Therapy offers more – our employees enjoy a wide range of ongoing support to maintain and increase your knowledge and skills in best practice provision.

- Paid internal career development
- Paid external professional development activities
- Highly competitive salary packages
- Superannuation and salary‑sacrifice options
- Flexible working arrangements to create your ideal work‑life balance with options including
- Five weeks of paid annual leave with options for purchasing additional annual leave
- Additional three days of training / professional development leave
- Employee Assistance Program with free counselling sessions each year as well as paid wellness days each year
- Continued recognition
- Monthly social events organised by our Social Committee
- Monthly ‘Spirited Award’ recognition and awards ($50 voucher for demonstrating our values)
- Annual ‘Spirited Person of the Year Award’ – professional development, all expenses paid trip worth up to $5,000 (since 2021 winners have won trips to the Northern Territory and to Queensland)
- Annual "Discipline of the Year Award"
- DST Anniversary awards
- Great discounts off your favourite brands:
- JB HiFi
- Amazon
- Myer
- Kmart
- Ticketmaster
- plus many more

We work with people of all ages through private and government funding, with or without a diagnosis. Our continued commitment to providing individualised services means we need committed and versatile therapists to join our team.

Description
Your Purpose

As a Medical Receptionist / Administrator, you are responsible for providing high‑quality day‑to‑day administrative services to support service delivery, access, and integration across Down South Therapy.

Specific Accountabilities

- Providing daily administrative support, ensuring incoming phone calls, clients and guests are attended to in a prompt and courteous manner,



and enquiries are handled efficiently and effectively in a confidential and sensitive manner.
- Providing information to clients and their families, and assisting with registration and data entry of new client information and profiles.
- Monitoring and maintaining accurate records.
- Processing daily client invoicing and receipting. Assist Discipline Team Leaders with administrative functions and workflow processes.
- Modeling and demonstrating constructive working relationships and information exchange across the organisation.
- Assisting the Clinical Services Manager to deliver comprehensive orientation and induction processes for all new staff.
- Ensuring adequate practice supplies of consumables (stationery, cleaning supplies, etc.).
- Contributing to the integrity of all internal information systems as required, by maintaining data through timely updates and revisions of information where required.
- Collecting relevant data to generate reports and measure deliverables using data management systems, continuously improving the delivery of clinical services.
- Participating in relevant training and development activities as an effective team member.
- Other duties consistent with the position where required and/or requested by the Clinical Services and HR Managers.

Skills and Experiences

- Demonstrated experience in administrative positions in medical/health‑related environments.
- Strong IT and information‑management skills, with experience in the use of Microsoft Office Suite, MYOB (or similar accounting software), and a medical Practice Management Software package.
- Proven ability to handle high volumes of work, prioritise workloads and meet agreed timeframes.
- Proven positive interpersonal skills to respond appropriately to clients and staff.
- Ability to provide personal administrative support to management.
- Understanding of the National Disability Insurance Scheme (NDIS).

Remuneration

Remuneration will be dependent on experience.

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📌 Medical Receptionist/ Administration (Rockingham)
🏢 Down South Therapy
📍 Rockingham