About the RoleWe are seeking a proactive and relationship focused Client Account Manager to join our growing team.This is not a cold calling sales role. Instead, you'll work closely with our existing customers, building strong relationships, understanding their business needs, and helping them get maximum value from their technology investments.You'll be responsible for managing customer accounts, conducting regular account reviews, overseeing renewals, preparing quotations, and identifying opportunities to improve customer outcomes through OneCare Managed Services, security solutions, infrastructure upgrades, and technology improvements.If you enjoy building trusted relationships, having meaningful business conversations, and helping customers succeed, we'd love to hear from you.
Core ResponsibilitiesManage a portfolio of existing customer accounts through regular meetings, account reviews, and relationship management activities.Develop a strong understanding of customer businesses, technology environments, operational challenges, and future objectives.Identify opportunities for customers to improve outcomes through OneCare Managed Services, technology upgrades, security enhancements, infrastructure improvements, and professional services.Prepare and manage customer quotations across hardware, software, licensing, managed services, connectivity, security, and professional services.Coordinate customer orders through to fulfilment, working closely with suppliers, operations, and technical teams.Proactively review customer contracts and recurring services to ensure renewals are completed prior to expiry and recurring invoicing is protected.Manage recurring renewals including domains, hardware support subscriptions, telephony licensing, software licensing, managed services agreements, and other recurring services.Maintain accurate customer records, opportunity pipelines, account plans, and sales documentation.Support the development and maintenance of sales processes, procedures, and documentation.Work towards agreed monthly customer engagement,



growth, and sales objectives.
What We Are Looking ForA genuinely good human who is trustworthy, reliable, consistently takes pride in doing a great job, and demonstrates integrity in everything they do.Previous experience in account management, customer success, sales, business development, or a similar customer facing role, ideally within IT / Tech industry.Strong relationship building and communication skills.A genuine interest in technology and helping customers achieve better business outcomes.Confidence managing customer conversations and identifying opportunities to add value.Strong organisational skills and the ability to manage multiple priorities and deadlines.High attention to detail and accuracy.Comfortable working closely with technical teams, vendors, suppliers, and customers.Experience within the ICT, technology, telecommunications, or professional services sector will be highly regarded.A proactive, professional, and customer focused approach.
Opportunity and career growthJoin a growing NT based ICT business with significant growth ambitions. This role offers genuine career progression opportunities into senior account management and leadership pathways as the business continues to expand.
Great benefits$300 annual health and wellbeing fund, discounted internet, cost price tech purchases, exam costs covered, training support, access to external EAP, and more.
Security and innovation firstWork with contemporary technologies and solutions that help make business safer and easier through technology. Engage with customers across a diverse range of industries and environments throughout the Northern Territory.
Culture and energyBe part of a supportive, people focused business that values accountability, collaboration, customer service, and continuous improvement. We celebrate wins, support development, and invest in our people.
Direct applications only. Please no recruiters.No Graduates - Must meet all experience requirements listed aboveApplicants must hold full Australian working rights.Shortlisted candidates will be contacted directly.

📌 Client Account Manager (Darwin)
🏢 One IT Services
📍 Darwin