Service Advisor

Central Coast Automotive Pty Ltd is seeking an experienced and customer-focused Service Advisor to join our professional team in Gosford, NSW.

This is an outstanding opportunity to join a respected automotive business where customer experience, presentation, and service excellence are at the centre of everything we do. As the key connection between our customers and workshop team, you will play an essential role in delivering a seamless service journey from booking through to vehicle handover.

We are looking for someone who takes pride in delivering exceptional service, builds trust with customers, and understands the importance of efficiency, communication, and attention to detail within a premium dealership environment.

The Role

As a Service Advisor, you will be responsible for:

- Welcoming customers and providing a professional, personalised service experience

- Consulting with customers to understand their vehicle servicing and repair needs

- Preparing accurate repair orders and clearly documenting customer concerns

- Liaising closely with technicians and workshop controllers to ensure timely and effective workflow

- Keeping customers informed throughout the service process with clear and proactive communication

- Explaining service recommendations, repair requirements, quotations, and warranty information in a professional and easy-to-understand manner

- Managing bookings and supporting the daily flow of the service department

- Handling invoicing, payment processing, and associated administrative tasks accurately

- Building strong long-term customer relationships that encourage loyalty and repeat business

- Upholding the presentation, professionalism, and service standards expected within a leading automotive dealership

About You

To be successful in this role, you will bring:





- Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry

- Strong knowledge of vehicle servicing, maintenance, and repair processes

- Excellent communication and interpersonal skills, with the ability to engage confidently with a broad range of customers

- A polished, professional manner and a genuine commitment to customer care

- Strong organisational and administrative skills, with excellent attention to detail

- The ability to work effectively in a fast-paced environment while maintaining high service standards

- Confidence using dealership management systems and general computer applications

- Knowledge of warranty processes and service programmes is highly regarded

- A current driver's licence

What We Offer

At Central Coast Automotive, we value the contribution of our people and are committed to creating an environment where high performers can thrive. In return, we offer:

- A competitive salary package aligned with experience

- Ongoing training and professional development

- A supportive and collaborative team culture

- Career progression opportunities within a growing automotive group

- Staff benefits, including discounts on servicing and parts

- The opportunity to represent a business committed to service excellence and customer satisfaction

About Us

Central Coast Automotive Pty Ltd is a trusted name in the automotive industry, known for delivering high-quality service, expert advice, and a strong customer focus. With modern facilities, a dedicated team, and a commitment to excellence, we take pride in providing an exceptional ownership experience for our customers across the Central Coast.

Apply Now

If you are an experienced automotive professional who is passionate about customer service and takes pride in delivering a premium service experience, we would love to hear from you.

Please submit your resume and cover letter outlining your relevant experience and suitability for the role.

📌 Service Advisor (Gosford)
🏢 Central Coast Automotive
📍 Gosford