John Bossy Refrigeration & Air Conditioning is a SA based, family-owned, commercial refrigeration and air conditioning company. We pride ourselves on excellent customer service & delivering high quality work.
We are looking for a permanent full time Service Coordinator & Administrative all-rounder to join our team at our Melrose Park office with free on-site parking. Office hours are Monday - Friday, 8am to 4pm. Some overtime may be available.
You will be supporting our customers, technicians & managers by completing various tasks associated with the day to day running of our Service & Installation Departments. You will enjoy building relationships and be our first line of contact with our customers & suppliers.
General day to day duties:
- Prioritise & co-ordinate work for our technicians for breakdown service, recent installation and ongoing maintenance for customers through our job management system.
- Provide customer support including answering & logging incoming calls & service requests as well as responding to emails & web enquiries.
- Liaise with our customers, suppliers, technicians & managers to provide job updates.
- Create purchase orders as well as order, receive, allocate parts and materials.
- Ensure customer satisfaction by supporting with issue resolution,
including managing company Google reviews.
- Provide administrative support towards the businesses OHS&W; requirements including technician team meetings.
- Process credit card payments by customers as needed.
- Maintain accuracy & privacy of records within our various systems.
- Complete other administrative tasks, as required.
The ideal candidate will have:
- Excellent customer service & communication skills, both written & verbal.
- Excellent organisational & time management skills.
- Ability to multitask, prioritise & adapt to changing situations.
- High level of initiative & strong attention to detail.
- Have a positive outlook with a co-operative & collaborative approach and willingness to learn.
- Ability to work independently or as part of a team.
- 2 years’ experience in a similar role within the industry, highly desirable.
- Strong computer literacy in Microsoft Office Suite.
- Experience with ServiceM8 or similar job management software & MYOB, highly desirable.
To apply for this opportunity, please submit a cover letter and resume to:
*****@bossys.au
No phone queries please.
Only applicants that have been shortlisted will be notified.
📌 Administration Officer - Customer Support & Works Coordinator (Adelaide)
🏢 JOHN BOSSY REFRIGERATION
📍 Adelaide
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