The Assistant Director, Delivery Assurance exercises delegated authority to provide authoritative leadership and specialist advice across IT lifecycle management, delivery assurance, stakeholder engagement, ICT costings, contracting and licensing within DSS IT Operations.

Operating under broad direction, the role is accountable for assuring the end-to-end lifecycle of ICT services and assets from planning and procurement through delivery, operation and decommissioning ensuring services are compliant, financially sustainable, fit for purpose and aligned with DSS business priorities.

The role operates within a complex, outsourced, multi-vendor ICT environment and requires the application of sound judgement to manage risk, resolve complex issues and translate governance frameworks and policy into effective operational outcomes that support business continuity and service performance.

The key duties of the position include:

- lead and assure IT lifecycle management activities, ensuring ICT assets and services are appropriately planned, procured, operated and retired in accordance with departmental policies, governance frameworks and whole-of-life value principles
- exercise delivery assurance oversight across ICT initiatives and operational services, monitoring performance, cost, risk and benefits realisation, and intervening where required to address systemic or emerging delivery issues
- manage ICT stakeholder relationships across the departments business areas, the CIO Branch and external service providers, influencing outcomes to ensure ICT services meet agreed business, operational and compliance requirements
- develop,



validate and maintain ICT costings and financial inputs to support budgeting, forecasting, business cases and value for money assessments across IT Operations
- oversee ICT contracting activities, including contributing to procurement processes, managing contractual obligations, monitoring vendor performance and escalating issues as required to protect departmental interests
- ensure ICT licensing compliance and optimisation, maintaining accurate records, mitigating financial and compliance risks and identifying opportunities to improve licensing efficiency
- analyse audit outcomes, performance data and risk indicators to inform decisions, recommend improvements and contribute to continuous improvement initiatives across ICT operations
- prepare high quality, evidence-based advice, briefs and reports for senior executives on ICT delivery performance, lifecycle risks, contractual matters and financial impacts
- lead, supervise and develop staff, setting transparent expectations, managing performance and fostering a respectful, inclusive and outcomes focused team culture consistent with APS Values and the Code of Conduct.

Getting to know the Department of Social Services

The Department of Social Services (DSS) develops policies and delivers programs that support the lifetime wellbeing of Australians and their families. Our vision is to achieve the best health, wellbeing and safety of all Australians. Our people are critical in delivering the key priorities of DSS. We are seeking candidates that reflect our cultural values of curious, contestability, courage and collaboration.

📌 Assistant Director, Delivery Assurance (Canberra)
🏢 Australian Department of Social Services
📍 Canberra