Reservations Agent

About the Role

We are looking for a friendly, skilled, and detail-oriented Reservations Agent to join our team. You will be responsible for managing accommodation reservations, delivering exceptional customer service, and ensuring a seamless booking experience while supporting the hotel's revenue goals.

Key Responsibilities

- Manage accommodation reservations via phone, email, and online channels

- Respond to guest enquiries and process bookings accurately

- Modify and cancel reservations as required

- Upsell room types, packages, and hotel services

- Ensure reservation details are entered correctly into the property management system

- Work closely with Front Office, Sales, and Revenue teams to maximise occupancy and guest satisfaction

- Handle group bookings and special requests

About You

- Previous experience in reservations, front office, or customer service preferred

- Excellent communication and organisational skills

- Strong attention to detail and ability to multitask

- Confident using hotel reservation systems (RMS experience is an advantage)

- Positive, proactive, and guest-focused

- Flexible to work weekends and public holidays as required

📌 Reservations Agent - Rydges Gold Coast Airport
🏢 Star Group Management
📍 Gold Coast