The Learning Team delivers programs and events across multiple audience areas, including adult programs, kids and families, young people, students and teachers, access audiences and outreach activities.

We deliver programs onsite, online and on tour to engage national audiences of life-long learners with the National Gallery’s collection and exhibitions program.

The Operations Coordinator makes this work possible by overseeing complex operational systems, processes, resourcing and day-to-day functions across the Learning Department.

The position leads a high performing team in the delivery of superior customer service, including full-time and casual staff who coordinate bookings for school programs, guided tours and access programs. The role oversees the deployment of resources across programs, including rostering of staff, ticketing, risk assessment, and venue management.

In the delivery of exceptional customer service, the role will address and resolve arising difficulties and complex matters that require detailed information gathering and investigation to achieve cooperation and satisfactory outcomes for clients and partners.

In addition, the Operations Coordinator contributes to business improvement practices across the Learning Team. The role will evaluate working methods and use initiative, technical expertise, specialist knowledge and originality in problem solving to support continuous improvement.

The Operations Coordinator is responsible for coordinating statistics and reporting for the Department, including data collection and analysis, using sound judgement and skilled knowledge to inform decision-making.

In addition, the Operations Coordinator provides specialist project management support for major events such as the National Visual Arts Education Conference and opening weekend events for major exhibitions.

This position reports jointly to the Education Manager and Public Programs Manager and is responsible for supervising the Tours Coordinator, Bookings Coordinator, Program Coordinator and casual Learning Assistants as well as supporting the day to day operations for all casuals Facilitators and Educators.





This position is a ongoing full-time role within the Learning Team.

The key duties of the position include:

In accordance with the APS 6 work level standards, you will:

- Manage operational services within the Learning Department, including venue management, scheduling, ticketing and CRM, rostering and timesheets for casual Learning Assistant employees.
- Support management of Artist Educators and Learning Facilitators, including rostering and record keeping, assigning and communicating daily task allocation and shift information. Support the Education Manager with recruitment, training, meetings and retention of casual staff.
- Assist in improving business systems and take responsibility for day-to-day running of activities across the department, building the capacity of specialist employees to focus on strategic programming outcomes.
- Coordinate and manage operations of the Tim Fairfax Learning Studio, including resource use and management of systems.
- Manage bookings services for guided tours and school program delivery, through supervision of the Bookings Coordinator and Tours Coordinator.
- Manage operational delivery of school and guided tour programs, including coordination of staff and volunteer guiding processes, front of house operations for groups and risk management. Support the operational delivery of Public Programs through supervision of Learning Assistant staff, overseeing department wide operational meetings and processes.
- Support the management of Volunteer Guides Association, including general meetings, Guides Executive meetings, training and social events.
- Manage the National Gallery’s operational relationship with the National Capital Education Tourism
- Project and represent the Gallery at network meetings.

- Supervise the casual Learning Assistants, including recruitment,



training, rostering and workflow.
- Support the Learning Team in the coordination of project management requirements of funded projects and processes around audience data collection and collation.
- Support WH&S; and Risk Management processes for the Learning Department.

Eligibility

Citizenship – To be eligible for employment with the Gallery, you must be an Australian citizen.

Police Check – to be eligible for this role you must complete a police check.

Working With Vulnerable People Check (WWVP) – to be eligible for this role you must hold a current WWVP card (ACT) (or the ability to obtain).

Notes

HOW TO APPLY

To apply for this role please go to the National Gallery's Careers portal.

You should provide a tailored CV (maximum of three pages) along with a statement of no more than two pages that outlines your skills, capabilities and experience, against the information above.

In your statement response you should keep in mind the capabilities and behaviours required to be successful for this role, as identified in the information above. Try not to duplicate information that can be found in your CV but do highlight any specific examples or achievements that demonstrate your ability to perform the role.

An order of merit or merit pool, may be established from this selection process and may be used to fill future identical vacancies over the next 18 months. Selection may be based on application and referee reports only. If you do not wish to be added to an order of merit, please notify us in your application.

Getting to know the National Gallery of Australia

The National Gallery is one of Australia’s leading visual arts institutions. The National Gallery is based in Canberra and is a vital part of the Australian cultural landscape. Our Purpose is to collect, preserve, promote and share the national collection of art. The Vision of the National Gallery is to be the international reference point for art in Australia, inspiring all people to explore, experience and learn. Our Values include Boldness, Integrity, Respect, and Excellence.

📌 Operations Coordinator (Learning) (Canberra)
🏢 National Gallery of Australia
📍 Canberra