Administration Officer

Job No: AWLQ386
Location: Coombabah
Employment Status: Full-time
No. of Vacancies: 1
Closing Date: 15 Jul 2026 AEST

NFP | Fixed-Term Full-Time | $70k p.a. + Superannuation | Reporting to: Head of Animal Operations

About Us

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a secure and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

We're seeking an experienced Administration Officer to join our Animal Operations team on a fixed-term contract of 12 months, supporting the Head of Animal Operations to ensure our Rehoming programme is industry-leading and underpinned by a One Welfare approach. This role oversees the operational delivery of systems, data, reporting, financial oversight, compliance and administration that support our Rehoming Centre operations across multiple sites. If you're a data-savvy administrator who thrives on turning numbers into insights and keeping operations running smoothly, we'd love to hear from you. You'll be working with a respected brand in animal welfare, with regular engagement across all our sites.

Key Responsibilities

- Maintain data integrity across all rehoming operations, ensuring accurate and consistent system usage across sites
- Manage dashboards, reporting tools and KPI tracking, and analyse operational data and trends to deliver insights that drive informed decision-making and continuous improvement




- Prepare and coordinate internal and external reporting, including Board-level reporting, monthly statistics, council contract reporting and stakeholder reporting
- Support financial processes, including budgeting, variance analysis and cost monitoring, as well as administrative functions such as payroll checks, roster compliance and invoicing
- Support recruitment, onboarding, team administration and the handling of customer feedback
- Assist in developing and maintaining systems such as SharePoint and ShelterBuddy, promoting consistency across sites and identifying opportunities for improvement and automation

Essential Skills and Attributes

- A minimum of 3 years' experience in a similar role in the animal shelter industry, with proven experience in multi-site operations and coordination
- Strong data analysis, reporting and systems management skills, with competency in the Microsoft Office suite and ShelterBuddy
- Demonstrated administrative and operational management experience, including financial literacy and experience supporting budgets and reporting
- Excellent verbal, written, advisory, negotiation and interpersonal communication skills
- Ability to work both collaboratively and autonomously, prioritise workloads effectively and make sound decisions
- A valid driver's licence and the commitment to attend all sites regularly
- Approved Police and Vulnerable Persons Checks

We Offer

- Discounts on veterinary services
- Access to an Employee Assistance Program (EAP)
- The chance to make a direct impact on animal welfare with a respected NFP

📌 Administration Officer (Gold Coast)
🏢 Animal Welfare League Queensland
📍 Gold Coast