About the role

We are seeking a dedicated and professional Medical Receptionist to join the team at The Surgery at Jerra. This is a full-time position based in Canberra, ACT 2600. As a Medical Receptionist, you will be the first point of contact for our patients, playing a vital role in creating a welcoming and effective healthcare environment. You will be responsible for managing front-desk operations, scheduling appointments, processing patient information, and providing exceptional customer service. This position is integral to the smooth functioning of our practice and directly contributes to patient satisfaction and care delivery.

Key responsibilities

1. Greeting patients warmly upon arrival and managing check-in procedures with professionalism and efficiency

2. Scheduling and confirming patient appointments using practice management software systems

3. Collecting and updating patient demographic and medical information accurately and securely

4. Processing patient payments and handling billing inquiries in accordance with practice protocols

5. Answering incoming calls and directing them appropriately whilst maintaining patient confidentiality

6. Managing patient files and maintaining organised reception areas

7. Processing referrals and coordinating with external healthcare providers as required

8. Assisting with administrative tasks including mail handling, data entry and record management

9. Adhering to privacy legislation and confidentiality requirements at all times

10. Supporting the clinical team by preparing consultation rooms and assisting with basic administrative clinical tasks

What we're looking for

1. Medical administration experience preferred but not essential

2. Strong proficiency with general computer systems

3. Excellent communication and interpersonal skills with the ability to interact professionally with diverse patients and staff members

4.



Outstanding organisational abilities with capacity to manage multiple tasks and prioritise effectively

5. Demonstrated commitment to patient confidentiality and understanding of privacy legislation such as the Privacy Act 1988

6. Professional telephone manner and customer service orientation

7. Attention to detail with strong accuracy in data entry and record keeping

8. Ability to work independently and as part of a supportive team environment

What we offer

At The Surgery at Jerra, we are committed to supporting our staff and fostering a positive workplace culture. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits include access to career development opportunities to enhance your skills and career progression within healthcare administration. We provide a team-oriented and supportive work environment where your contributions are valued and recognised. As part of our commitment to employee wellbeing, we provide a friendly and inclusive workplace that supports diversity and respects individual circumstances.

About us

The Surgery at Jerra is a valued healthcare practice serving the local community community. We are dedicated to providing high-quality, compassionate care to our patients in a qualified and welcoming environment. We live and breath our values of Care + Compassion + Teamwork + Trust and these are at the core of everything we do. O We are committed to maintaining the highest standards of healthcare delivery and creating a workplace where our team members feel supported and motivated to deliver their best work.

Apply now

If you are a friendly, organised and skilled individual, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for this role to The Surgery at Jerra. This is a fulltime position, and you must be available across our full operational hours including Thursday nights and Saturday mornings. We look forward to receiving your application.

📌 Medical Receptionist (Canberra)
🏢 The Surgery at Jerra
📍 Canberra