Would you like to work somewhere your values align and your impact truly matters?

At Envision Family Support Service, every voice matters and every role contributes to making a genuine difference in people's lives.

We are a family-founded, community-focused organisation delivering exceptional NDIS and Aged Care services across the Banana Shire and surrounding communities. As we continue to grow, we are looking for a passionate and organised Full Time Administration Officer to join our professional and supportive team.

Why Join Envision?

-Family-founded and community-focused organisation
-Supportive, fun, and skilled team culture
-Strong reputation built on trust and relationships
-Opportunity to grow with an expanding NDIS and Aged Care provider
- Work that genuinely makes a difference in people's lives
- Ongoing support, development, and career progression opportunities

YOU

You are highly organised, proactive, and thrive in a fast-paced environment. You enjoy supporting people and keeping operations running smoothly behind the scenes. You take pride in your attention to detail, exceptional customer service, and ability to manage multiple priorities with professionalism and efficiency.

You are a confident communicator with strong organisational and problem-solving skills and are passionate about making a genuine difference in the lives of people accessing NDIS and Aged Care services.

You embrace technology, enjoy learning new systems, and are highly proficient in the Microsoft Office Suite, particularly Excel, with the ability to create and maintain spreadsheets, analyse data, produce reports, and support informed business decisions.

Most importantly, you align with our values of Accountability, Person-Centred Practice, Integrity, Excellence, and Communication, and want to be part of a team that genuinely cares.

THE ROLE

The successful candidate will be responsible for:

- Managing participant, client, and employee onboarding and documentation.

- Preparing and maintaining service agreements and compliance records.





- Monitoring and managing company inboxes and enquiries, ensuring timely responses.

- Coordinating Director diaries, meetings, and schedules.

- Maintaining databases and ensuring information is accurate and up to date.

- Preparing reports, presentations, spreadsheets, and meeting minutes.

- Supporting recruitment activities, including advertising, screening, reference checks, and onboarding.

- Assisting with social media updates and external advertising.

- Providing overall administrative support to the management team and wider organisation.

- Supporting compliance with the NDIS Practice Standards and Aged Care Quality Standards.

WHAT WE'RE LOOKING FOR
Essential Skills & Attributes

-Exceptional organisational and time management skills
- High attention to detail and accuracy
-Excellent verbal and written communication skills
- Ability to manage competing priorities and meet deadlines
-Strong customer service and relationship-building skills
-Professionalism, confidentiality, and discretion
- Initiative, problem-solving skills, and a continuous improvement mindset
- Reliability, accountability, and a positive attitude
-Ability to work independently and collaboratively within a team

Desirable Experience

✔ Previous administration experience in NDIS, Aged Care, Health, Community Services, or Human Services
✔ Certificate III or Diploma in Business Administration, Community Services, or a related field
✔ Knowledge of the NDIS Practice Standards and/or Aged Care Quality Standards
✔ Intermediate to advanced Microsoft Excel skills, including formulas, reporting, and data management
✔ Experience using client management systems and database platforms

Why You'll Love Working With Us

At Envision, you're not just another employee—you become part of our family. We celebrate wins, support each other through challenges, and work together to create positive outcomes for our participants, clients, and communities.

If you're looking for a meaningful role where you can make an impact while growing professionally, we'd love to hear from you.

📌 Administrator Officer/Coordinator (Toolooa)
🏢 Envision Family Support Service
📍 Toolooa