We’re seeking a hands‑on Device Replacement Officer to support a large‑scale end‑user device refresh. You’ll work as part of an ICT support team delivering device swaps, setup and post‑deployment support, ensuring users transition smoothly with minimal downtime.

This is a initial 2‑month contract with strong extensions. Applications close 3rd July.

What you’ll be doing

- Roll out and replace laptops/desktops and mobile devices (setup, configuration, handover)
- Support users during device changeovers and troubleshoot desktop issues
- Assist with OS/app deployment and standard build activities
- Log and resolve incidents/requests using structured service processes (ITIL‑aligned)
- Help manage device logistics (returns, stock movement, site support)
- Travel within Queensland when required (up to 5 days at a time)

What you’ll bring

- Experience in desktop support / EUC / field services in a corporate or enterprise environment
- Working knowledge of some/all of:
- Windows / operating systems
- Device imaging or OS deployment processes
- Microsoft 365
- Desktop & mobile hardware troubleshooting
- Networking fundamentals (TCP/IP,



LAN/WAN)

- Robust customer service and clear communication skills
- Proactive, problem‑solving approach and ability to work in a team

Requirements

- On‑site: Brisbane CBD, 5 days/week
- Manual handling: lifting/moving equipment (up to 15kg) and trolleying devices
- Travel: Queensland travel may be required (up to 5 days at a time)
- Highly desirable: valid Australian driver’s licence

Apply through this application link, if you have any enquiries, please email .

Diversity, Equity & Inclusion at Hudson: Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading – Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed‑term roles.

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📌 Helpdesk / Level 2 Support - ICT (Brisbane)
🏢 UpperGround by Hudson
📍 Brisbane