About the role As a Customer Management Officer, you will play an important role in supporting the day-to-day operations of the Safer Communities team. You'll provide high-quality customer and administrative support across Community Safety, Public & Environmental Health, and School Crossings, helping ensure services are delivered efficiently, accurately and in line with community expectations.
Working across a range of systems and processes, you will manage applications, permits, registrations and invoices, respond to customer enquiries, maintain accurate records, and support data quality activities. You will also work closely with internal teams to improve processes, resolve system issues and help maintain consistent service delivery across the department.This is a full-time permanent position (38 hours per week) with a Salary Range between $73,129 and $76,501 per Annum (Band 4), plus superannuation.
Benefits of working with us:Support work-life balance with the option for a fortnightly or monthly rostered day off and hybrid working arrangements.20 weeks paid primary caregiver leave (6 weeks for secondary caregivers) plus other generous leave options such as volunteer leave, family planning, study assistance and menstrual and menopause leave.Opportunities for professional development and to take on temporary roles in other teams to grow your skills and experience.
Experience and skills we’re looking forExperience in an administrative, customer service or business support role.Experience processing applications, permits, registrations, invoices or similar transactions.Strong attention to detail and the ability to maintain accurate records and data.Experience using business systems, databases or customer management systems.The ability to manage competing priorities and meet deadlines in a busy environment.Strong written and verbal communication skills,



with the ability to provide excellent customer service.The ability to follow procedures consistently while identifying opportunities for improvement.Experience reviewing information for accuracy and resolving errors or discrepancies.The ability to work collaboratively with a range of internal teams and stakeholders.Confidence using technology and learning recent systems and processes quickly.If you have some but not all these skills or experience, we still encourage you to apply. Especially if you have the right attitude and willingness to learn.
How to applyPlease ensure you submit your application via our jobs portal by clicking ‘Apply’. Include a resume and cover letter with your application. In your cover letter, tell us about your experience, skills, and why you would like to work with us here at Yarra Ranges Council.
Applications close 11.59pm, Sunday the 9th of August 2026. Contact person: Ellen Morcomb, Customer Management Team Leader, 03 9294 6469If you need support with your application or have accessibility needs, please call the contact person above or email us at [email protected].
Applicants who progress past the interview stage must complete pre-employment checks. These checks will include a Police Check, Working with Children Check.
About Yarra Ranges CouncilYarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full-time, part-time, hybrid, and job-sharing options to meet your needs and suit your life. Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards.

📌 Customer Management Officer (Toolangi)
🏢 Yarra Ranges Council
📍 Toolangi