Job Description

Griffith University Library operates five campus libraries across four campus locations and provides services and expertise to the Griffith University teaching, learning and research community. Library Campus Services Team work closely with clients and establish and maintain strong relationships to deliver helpful and timely products and services, and access to resources

Library Services Officer, Library Campus Services provides a range of frontline services including general enquiries, research assistance, resource access and computing assistance to clients, delivered through face to face, telephone and digital service points.

Key Responsibilities

- Deliver a positive library experience to all library clients, by providing online and on-campus support covering multiple services and resources.
- Support clients in accessing and using a range of library resources using the library catalogue, electronic databases, and online products.
- Support clients in developing their initiative and problem-solving ability through fostering information literacy skills at first tier and facilitating their learning journeys.




- Assist with research and referencing for assignments, direct to self-help resources and escalate when appropriate.
- Support the supply of Interlibrary loans to other institutions and assist in providing access to materials via course reading lists, as well as contribute to library projects.
- Use digital literacy skills to diagnose access issues, referring to other teams as required.
- Undertake regular personal and professional development to enhance knowledge and skills to enable a high level of service in a continuously changing environment.

About you

- The occupant of this position will have completed or be enrolled in an Australian Library and Information Association accredited course with relevant experience, or relevant library experience.

What we can offer

This is a fixed-term opportunity (until 24/12/2026), based at Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.

HEW 4 Salary – Base range - $76,126- $80,321+ 17% super. Full package range is - $89,067 - $93,976.

📌 Library Services Officer (Southport)
🏢 Griffith University
📍 Southport