Job Description

As a Sr. Support Analyst you’ll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group.

The role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT.

Key Areas of Responsibilities

- Provide support across Corporate IT departments.

- Understanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical.

- Acting on production incidents, managing service requests and collaborating with other IT teams for resolutions.

- Diagnose and resolve day-to-day system and application issues.

- Prepare and perform change releases as part of Change Management.

- Develop some basic scripts (SQL or Linux) to monitor the systems health.

- Manage weekend events like software releases, BCP testing rehearsals etc.

- Provide on-call support after office hours.

- Provide weekend support from office or from home over VPN.

- Build, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance.

Requirements

- Bachelor's degree or above in Computer Science, Software Engineering or IT related area.

- 6 - 10 years of experience in application support.

- Scripting knowledge i.e. Shell or Unix Scripting.

- Hands-on experience in supporting and managing various applications using Solace, MQ, Java based applications.





- Hands-on experience of Unix/Linux OS, Relational Databases, SQL.

- Experience in production support like Issue communication / incident management / change management.

- Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions.

- Capable of meeting tight deadlines and working under pressure/multi-tasking.

- Strong sense of personal responsibility and discipline.

- Good team player. Capable of working in a fast paced and dynamic setting.

- Strong desire to learn new technologies and adopt and propose best practices.

- Flexible enough in working in shift whenever needed.

- Knowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring.

- Knowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces.

- Knowledge of ITIL processes.

- Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage.

- Exposure to GitHub, Jenkins, Docker & Kubernetes.

- Exposure of testing automation (Selenium etc.).

- Exposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git).

- Excellent command in both written and spoken English.

- Strong command in both written and spoken Mandarin will be an advantage.

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📌 Sr. Support Analyst, Corporate IT Support, Information Technology (Sydney)
🏢 CITIC
📍 Sydney