Location: Guildford, WA, AU Newman, WA, AU, 6753 Gudai Darri, WA, AU, 6753 Tom Price, WA, AU, 6751

FIFO Product Support Advisors – Multiple WA Sites
Be Part of the Team That’s Made for More
Are you ready to take your career to new heights? Join WesTrac’s dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations. We’re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.

This is more than a job—it’s your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state-of-the-art workshops, and exceptional FIFO lifestyle perks.

What You’ll Do

The PSA acts as the primary link between the customer, Caterpillar, and WesTrac—ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives.Focuses on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.Diagnose, repair, and maintain a range of Caterpillar fleet

Conduct regular equipment inspections, ensuring safety and compliance

Provide warranty support and planned component change-outs

Driving continuous improvement initiatives across customer operations Support frontline maintenance teams with expert advice and minimal tool time

Your Location Options
Newman (Yandi)





Located 120 km north-west of Newman in WA’s Pilbara region

Supporting a new CAT fleet in a high-tech workshop

Roster: 8 days on / 6 days off – 12 hr shifts

Short commute to camp accommodation

Product Support Team (PSG)
Regions: Goldfields / Pilbara - FIFO from PerthRosters Available: 4 days on / 3 off OR 8 days on / 6 off OR 14 days on / 7 off - 12.5 hrs/day (incl. 30 min break)Approximately 60% advisory and 40% hands‑on tooling (subject to customer requirements)Supporting customers with diagnostics, fault‑finding, and equipment optimisation.Site Support Vehicle: Provided for certain locations depending on site requirements

What We’re Looking For

Australian-recognised Mobile Plant Trade CertificatePrevious field service or mine-site experience on large CAT fleets

Strong diagnostic, troubleshooting, and advisory skills

Willingness to support training, inspections, and hands-on work when needed

High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)Strong communication and customer relationship-building skills

Why Join WesTrac?
Financial Benefits




Paid parental & secondary carers leaveSalary sacrificing & novated leasingIncome protection insurance600+ retail discounts: Coles, Virgin, HOYTS, Crown & more

Health & Wellness
Discounted BUPA coverFitness Passport – access to gyms across AustraliaEAP support for you and your immediate family

Career & Recognition
"Made for More" personal & team awardsInternal career progression opportunitiesUpskilling through our award-winning WesTrac Institute

Employee Referral Program
Earn up to $5,000 for successful referrals

Extra Perks
Emergency Services & Defence Force LeaveEmployee Share Purchase Plan

Relocation Support Available
We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Ready to Work With the Best?
If you're passionate about machinery, maintenance, and making a difference in office, we want to hear from you.

Apply now and join a team built for performance, powered by people, and Made for More.

Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

Job Reference: 4111

📌 CAT Product Support Advisor (Swan View)
🏢 Westrac
📍 Swan View