Who we are...
West Beach Parks is a holiday, sport, and community destination, situated along 1.2 km of picturesque Adelaide coastline. Our 135-hectare precinct in West Beach offers something for everyone – from accommodation and a premium golf park with 2 golf courses, to a marina and world-class sports facilities. Visitors can enjoy an array of recreational opportunities suited to all ages and interests.

Customers staying with us can choose from our two accommodation properties, including Discovery Parks – West Beach Parks South Australia’s largest and much-loved Holiday Park with 126 cabins for different budgets and 333 caravan and camping sites. Alternatively, The Retreat at West Beach Parks offers a range of deluxe self-contained shacks with 76 in total.

West Beach Parks is a South Australian Government statutory authority dedicated to the environment, preserving our natural surroundings, and enhancing local biodiversity. Community connection is at our core, as we provide inclusive spaces that welcome people from all walks of life to enjoy and engage with the outdoors.

Our team celebrates Australia’s outdoor active lifestyle, welcoming holidaymakers, sports enthusiasts, and community members alike. If you share our commitment to exceptional service and environmental sustainability, we invite you to become part of the West Beach Parks experience.

Every team member plays a role in creating experiences that connect people, celebrates community, and respect the environment. Guided by our core values of Ethics, Accountability, Respect, and Teamwork, we take pride in building a workplace where excellence, inclusivity, and sustainability go hand in hand.

What we offer...

- Mentorship and collaboration with the opportunity to contribute your ideas to develop and enhance the experience of our customers.
- Flexible hours of work.
- Free onsite carparking.
- A salary of $85,000 + penalty rates.
- A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
- An extensive and varied health and wellbeing program, including monthly initiatives,



free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
- All of your uniforms are supplied.
- A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.
- Other exclusive discounts, perks and salary sacrifice options.

The role...

This role is for a 12-month fixed term maternity leave cover position.

We are seeking a Customer Experience (CX) Team Leader to partner with the Customer Experience Manager and broader leadership team in guiding our CX team to deliver exceptional experiences across all touchpoints within our two accommodation properties. Reporting to the Customer Experience Manager, the successful candidate will draw on their expertise to lead, motivate, and develop the Customer Experience Team, while also being a hands-on contributor who provides outstanding customer service and operational support.
We are looking for someone who wants to elevate their career in tourism management. Offering opportunities to scale your leadership capabilities
Given the diversity of the role, your duties can include, but are not limited to:

- Managing and promoting customer service experiences for increased customer satisfaction and loyalty,
- Managing day-to-day operations of the front office for both accommodation sites
- Developing, planning and executing guest activities and events for all ages.
- Handling customer check-in/outs, booking enquiries, queries and complaints as required,
- Team management including recruitment, induction, training and development,
- Rostering within budgeted allocation, and
- General administration, banking duties and operational support.

To obtain further details regarding the role,



a position description is available on the “Careers – Jobs on Offer” page of the West Beach Parks website.

You are...
Passionate about providing outstanding customer experience and inspiring a great team and wanting to advance your career in the tourism and hospitality industry.
The successful candidate will have a passion for providing outstanding customer experience and inspiring a positive and customer focused team as well as have:

- Significant customer service experience within a busy tourism/hospitality workplace,
- A passion for delivering outstanding customer experience,
- A proven ability to lead, train, motivate and manage a team,
- Strong knowledge of computers and point of sale systems,
- Exceptional organisational, communication and presentation skills, and
- Knowledge of business operations including labour and cost controls.

To apply….
Click “Apply” on Seek or visit the “Careers – Jobs on Offer” page of the West Beach Parks website. Please submit a cover letter and a resume addressing the requirements and criteria of the position, and attention your application to Ms. Karina Beck.

Applications will be reviewed as they are received, so we encourage you to apply early.

Applications close on Friday 21 August.

Enquiries can be directed to Karina Beck, People and Culture Coordinator on 8355 7306 or via email **@westbeachparks.com.au.

Please be advised that we do not accept emailed applications for this position.

West Beach Parks is an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Karina Beck if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss flexible working arrangements for this role.

No agency assistance required.

📌 CUSTOMER EXPERIENCE TEAM LEADER (Adelaide)
🏢 West Beach Parks
📍 Adelaide