JOIN ONE OF PERTH'S MOST RECOGNISABLE ARTISAN BAKERY BRANDS

At Mary Street Bakery, we're passionate about exceptional food, genuine hospitality and building lasting relationships with our customers.

From humble beginnings in Highgate, we've grown to multiple retail locations across Perth while also supplying a host of wholesale customers throughout Western Australia. Our wholesale and catering business continues to grow, and we're looking for an experienced, commercially minded Wholesale & Business Development Manager to help lead the next stage of our journey.

This is a hands-on role for someone who enjoys building relationships, improving systems and driving business growth.

ABOUT THE ROLE

Reporting directly to the Director and working closely with our Exectutive Team, you'll work with a small team of your own and take ownership of our wholesale customer relationships while identifying opportunities to expand our wholesale business.

You'll become the primary contact for our wholesale and catering customers, including our own retail stores ensuring exceptional service while working collaboratively with production and 3rd party logistics to deliver a seamless customer experience.

Key Responsibilities

Production & Operations

- Learn our production operating system FLEX and optimise it for efficient and accurate production schedules

- Work closely with the Operations Manager and Production Team to ensure accurate forecasting of wholesale demand

- Ensure customer orders are communicated clearly and production requirements are planned effectively.

- Coordinate special orders and seasonal product launches.

- Assist in improving internal systems and wholesale packing and delivery workflows.

Account Management

- Build and maintain strong long-term relationships with wholesale customers including cafés, restaurants, hotels, retailers, corporate clients and independent stockists.





- Become the trusted point of contact for customer enquiries and ongoing account management.

- Deliver outstanding customer service while proactively identifying opportunities to strengthen customer relationships and increase sales.

Business Development

- Identify, develop and secure new wholesale business opportunities.

- Grow existing customer accounts through regular communication and product recommendations.

- Conduct customer meetings, product presentations and site visits.

- Prepare quotations and negotiate new business opportunities.

- Develop strategies to increase market share across hospitality, retail and corporate sectors.

Supply Chain & Logistics

- Liaise with our third-party logistics provider to ensure orders are dispatched accurately, cost effectively and delivered on time.

- Monitor delivery performance and resolve service issues promptly.

- Work with production and dispatch teams to continually improve efficiency.

Customer Experience

- Ensure every wholesale and catering customer receives exceptional service.

- Resolve customer concerns quickly and professionally.

- Build long-term partnerships based on trust, reliability and communication.

Systems & Reporting

- Maintain accurate customer information, pricing and product data within our ordering platform.

- Monitor sales performance and customer trends.

- Prepare reports and provide insights that support strategic decision-making.

Continuous Improvement

- Collaborate across all departments to improve wholesale processes.





- Identify opportunities to streamline systems and enhance operational efficiency.

- Contribute ideas that support the continued growth of Mary Street Bakery.

ABOUT YOU

You'll be someone who enjoys working with people, solving problems and helping businesses grow.

You'll ideally have:

- Previous experience in wholesale food, hospitality, bakery or foodservice sales.

- Abilty to drive a work van up to 2 tonne

- A proven ability to build and maintain long-term customer relationships.

- Strong business development and sales skills.

- Excellent organisational and time management skills.

- High attention to detail.

- Solid communication and negotiation skills.

- Confidence using Microsoft Excel and business software systems.

- A proactive, solutions-focused attitude.

- The ability to work collaboratively with production, logistics and administration teams.

Experience with wholesale ordering platforms such as Flex, FoodStorm or similar would be highly regarded but not essential.

Why Join Mary Street Bakery?

- Join one of Perth's most respected artisan bakery brands.

- Work alongside a passionate and supportive leadership team.

- Opportunity to make a genuine impact on the growth of our wholesale business.

- Diverse role with autonomy and responsibility.

- Staff discount across all Mary Street Bakery locations.

- Competitive salary package based on experience.

- Opportunity to grow your career with an expanding Western Australian business.

If you're passionate about food, customer relationships and business growth, we'd love to hear from you.

Apply now by submitting your resume and a brief cover letter outlining why you're the right person to help lead the future of Mary Street Bakery's wholesale business. Successful candidates only will be notified for first round interviews.

📌 WHOLESALE MANAGER (Swan View)
🏢 Mary Street Bakery
📍 Swan View