About the Opportunity
The Senior Renewals Manager is an individual contributor role within the Revenue Operations organization, responsible for owning and executing the end-to-end renewal lifecycle for a portfolio of strategic and enterprise customers. This role is focused on retention, risk mitigation, and contractual accuracy, ensuring renewal outcomes align with both customer objectives and company revenue goals.
This individual plays a critical role in driving Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities in partnership with Sales and Customer Success.
Is This You?
You don’t wait for perfect processes—you move forward and figure it out. Ambiguity doesn’t slow you down; it’s where you do your best work. You thrive in fast-moving environments where priorities shift, and you can pivot quickly without losing momentum.
You enjoy untangling complex problems, creating order out of chaos, and pushing systems and processes to evolve. You’re comfortable switching gears as needed—adapting your approach while staying focused on outcomes.
You collaborate effectively across teams, bring a robust analytical lens to your decisions, and maintain a clear customer focus—even as things change around you.
What you’ll get to do

Own the full customer-facing renewal lifecycle for a portfolio of strategic and enterprise accounts, from initiation through contract execution

Partner closely with Account Executives to define and execute renewal strategies

Create, prepare,



and manage renewal contracts in collaboration with Finance and Legal, ensuring accuracy, compliance, and policy alignment

Align renewal terms with customer objectives by working closely with Customer Success Managers and Sales leadership

Proactively identify renewal risks and drive cross-functional mitigation strategies

Maintain accurate renewal forecasts and pipeline data within CRM and renewal management systems

Serve as a key liaison between customer-facing teams and internal operational stakeholders to ensure seamless execution

Support pricing strategy and contract structuring within defined guidelines

Skills and experience we value

5–8+ years of experience in SaaS, technology, or enterprise software in renewals, revenue operations, customer success, or account management

Proven track record managing complex renewals, including contract creation, negotiation support, and forecasting

Strong understanding of Net Revenue Retention (NRR) and key drivers of recurring revenue

Experience identifying and qualifying expansion opportunities while maintaining focus on renewal execution

Excellent communication and collaboration skills across cross-functional teams and customer stakeholders

Strong organizational skills with high attention to detail and the ability to manage multiple priorities

Proficiency with CRM and contract management tools (e.g., Salesforce, CPQ or RCA, Gong, DocuSign CLM, or similar)

Analytical mindset with the ability to interpret data, trends, and performance metrics

Strategic thinking with the ability to structure and optimize renewal deals

📌 Sr Renewals Manager (Australia)
🏢 Dayforce
📍 Australia