Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

About the Role

As a Client Service Director in Australia, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem.

Role Overview

The Client Service Director role is accountable for all aspects of the pre-contract engagement with our customers and prospects across all the ACI solutions. These solutions will include ACI products as well as extended functionality and may include third party products or services. The Client Service Director is accountable for delivering all services components of the pre-contract phase, which include pre-sales orchestration for target accounts, revenue forecasting and target account governance. During the implementation, the Client Service Director is accountable for the executive relationship, contract management and customer escalations. The Client Service Director is accountable for managing the services P&L; across a defined territory. Key metrics of success will include customer satisfaction, bookings, and accurate program definition with requirements, scope, schedule and cost.

A Typical Day

- Relationship management, sales process management and requirements gathering
- Project financials and revenue forecasting
- Work collaboratively with other organizations both inside and outside ACI
- Maintain a focus on customer satisfaction and loyalty while balancing internal pressures
- Lead and motivate cross functional teams
- Anticipate growing and changing program needs and take proactive steps
- Manage a complex and ever-increasing portfolio of projects and products
- Instill a nimble,



flexible and creative culture with an emphasis on customer satisfaction & loyalty Attain/exceed customer satisfaction metrics, customer engagement objectives
- Ensure continuous clutching / collaboration with the relevant organizations to deliver unified customer experience
- Deliver customer-accepted accurate requirements that drive quality on-time and on-budget projects
- Understands and comply with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to their responsibilities
- Perform other duties as assigned
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics

Knowledge, Skills, and Experience Required

- Bachelor’s degree in related studies
- Minimum 10 years of relevant experience in payment industry
- Understanding and knowledge of products/solutions currently marketed by ACI is a plus

Core Capabilities

- Ensure Accountability: holding self and others accountable to meet commitments
- Drives Results: consistently achieving results, even under tough circumstances
- Customer Focus: building strong customer relationships and delivering customer‑centric solutions
- Cultivate Innovation: creating new and better ways for the organization to be successful
- Collaborates: building partnerships and working collaboratively with others
- Courage: stepping up to address difficult issues, saying what needs to be said

Additional Requirements

Applicants must be currently authorized to work in the Australia on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

Benefits

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and perks package—all within an innovative and collaborative work environment.

Equal Opportunity

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

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📌 Client Service Director (City of Sydney)
🏢 Aci Worldwide
📍 City of Sydney